PTI QuantaMaster 8000 Series Fluorometers
Modular Research Steady-State and Lifetime Fluorescence Systems
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Ineffective customer service
Analyze mitochondrial bioenergetics
Absolutely the worst customer service ever. I have never dealt with any company that can come even close to how ineffective horiba service is. I've been dealing with noisy signal for over 2 months now. Their specialists are very unresponsive and ineffective. Not only their suggestions haven't solved the issue, but also it messed up another signal as well.
Review Date: 28 Jan 2022 | HORIBA Scientific
Manufacturer's Response
We would like to sincerely apologize for the experience you are having with our service department. We understand your frustration due to the slow response time you experienced, and your expectations not being met. This is unacceptable, but please know that we are making improvements to rectify this issue. A big hurdle we are facing is with staffing. We are actively looking to bring on more personnel, however it is taking a lot longer than expected due to the current employment market. We are trying everything in our power to increase customer satisfaction. The slow response time is by no means a reflection of our hard work and dedication to our valued customers. We believe that the problem you reported with your system has been resolved, and trust that you will contact us if you need further assistance. Once again, we apologize for your troubles.
Very nice equipment.
Photophysical property analysis
This is a slightly modified version of QM8000 we purchased from Horiba-PTI. PTI is the actual manufacturer. Only difference from QM8000 is that the slits are manual control. This instrument is also equipped with a xeon flash lamp and detector for measuring phosphorescence properties.
Review Date: 21 Jun 2021 | HORIBA Scientific
The PTI QuantaMaster™ series of modular research grade spectrofluorometers are multidimensional systems for photoluminescence measurements. The PTI QuantaMaster 8000 series ensures you get the best possible results for all these measurements with high sensitivity, spectral resolution and stray light rejection. The PTI QuantaMaster system is adaptable to every research need, with additions such as TCSPC fluorescence lifetimes, upconversion lasers and phosphorescence detection up to 5,500 nm.
