Mastersizer 3000 by Malvern Panalytical

"The operation of the equipment is very simple and convenient, and the user experience is good."

"The machine is completely auto, easy to use, the UI is user-friendly, the results contain a lot of information in case the engineers need the details to further analyze the samples. The machine is also robust."

"Effective for particle measurements in a wide range, the ability to process the results after analysis, Easy to clean and maintain."

"Equipment very sensitive to external variations. requires special care in cleaning the reading cells. Software requires updates to meet system validation requirements."

"The instrument is very easy to use. There are lots of build in method development tools for daily practice. The after sales care is excellent. The team have tremendous knowledge about the instrument and technology, they always provide instant answers to any questions I have. It's one of the best investments."

"I receive ~ 6-8 samples per week to analyze. After some initial preliminary calibration and evaluation of our sample type and solvent, the Mastersizer3000 provides reliable and robust analyses/results. Our weekly standard check produces results to +/- 0.1%. The instrument is easy to clean. Malvern's service engineers answer questions within 8 hours and are available to come to our site for an annual preventive maintenance visit. We have never needed a service visit since 2014, when we purchased the instrument."

"The instrument analyses the particle size distribution of powders and it shows great reproducibility in results, it helps me on quality control and process optimization and we are very happy with the device."

"Malvern Mastersizer 3000 is an instrument every laboratory should have. It is very ease and logical to use. The results obtained are reproducible and reliable. Whereever there is dry or wet milling there should be this instrument."

"There is very little information available for stormwater samples to be analyzed by Laser diffraction and that is the biggest challenge!"

"Easy to use, high stability, workstation easy to use"

"The equipment is easy to use and does not require daily calibration. Calibration is done annually and our group has Malvern do this annually. Training could be better and it should be on-line. Dry particle analysis is very easy for free-flowing materials. It gets more difficult when the moisture content is higher and the product is sticky in nature. This is where training would help or helpful hints. The wet analysis is very easy. Hydration of material could be an issue and the lab needs to experiment with the time of hydration versus particle size. Data is typically taken directly from the results page. Reports would be nice if we were trained to do so. Again, training would be helpful. This would apply to all vendors and teach customers how to design reports from their software. The software has errored only a few times in 3 years but it is a mystery when it happens and the solution was to restart the software. The cost of the equipment is high. The information is valuable to us. Service contract or Annual maintenance is high but probably in -line with other vendors. The equipment is reliable"

"Ease of use"

"As a particle analyzer by laser diffraction method, the reliability of inspection results is very high. However, there are many sensitive parts depending on the sample, and cleaning and managing the lens is also very important. A stable state should be maintained during the inspection preparation stage, but as the inspection equipment ages, the maintenance in that state seems to be gradually shorter. "

"Software comes with built-in expertise that eases analytical tasks."

"Hydro LV unit is ok when water is used but other solvents(like ethanol, heptane) make bubbles which may affect the test result. We are also using Mastersizer 2000G in which the sieve analysis calculation is a helpful tool that doesn't take place for 3000. I'd rather prefer to have this option for 3000 instrument software too. Moreover, for 2000G, the stirrer unit has three controls which are ultrasound, stirrer, and pump. But for 3000 LV unit, there is only stirrer and ultrasound options. This is not enough to overcome the bubbling problem. In my opinion, the pump should also be one of the controls like in Mastersizer 2000G."

"MS 3000 instrument measures the size of particles contained within a sample and presenting data according to the user’s needs. MS 3000 has different dispersion units depending upon the user needs/application/sample quantity like dry (From fragile powders to coarse abrasives) and wet (From large volume to small volume-LV,MV,SV). It has exceptional resolution across the entire measurement range and precise, rapid and reproducible measurement with no cross-contamination. With 21 CFR compliant software with measurements traceable to USP, EP and ISO standards. A rapid data acquisition rate significantly increases the amount of measurement data feeding into the analysis there by making the accurate measurements with faster rates. Analytical reproducibility is improved when compare with other OEM's and even the most poly disperse samples are characterized accurately."

"The operation of the instrument is simple and stable, the software is all in Chinese, the interface is simple and easy to operate, and the data repeatability and reproducibility are very good. All the data detected by Malvern laser particle size analyzer is generally recognized by various industries and is equivalent to the highest testing standard."

"The machine is smaller in size as compared to the Malvern 2000. It is easy to use and gives faster results. Wide range of applications in pharma."

"Very effective in determining size distribution of microparticles!"

"Achieving good quality of results and good service provided."

"Great design. User friendly & accurate results. Reliable service. Performance of the instrument is very good."

"After regular use of the instrument, we have achieved the desired quality of our product. The quantity of product has also increased."

"Service is good - we use a third party lab for the analysis of soil particle size. Results are good and help fulfil our needs for further research. Instrument result repeatability is good and highly accurate. The Mastersizer is a good instrument."

"Ease to use, especially for those who study particle size. The analysis report is very eye-catching because you can customize yourself what you need to have in it. Performing calibration is very easy. Same for maintenance. The applicants are very communicative with us to find another method useful for our application. Mastersizer 3000 is for better research life."

"Fast measuring device accurate results, easy to use. "

"Good quality, easy to use."

"We have achieved high quality and reproducible results. It is easy for use."

"Easy to use."

"Thank you Malvern for the great customer service. Especially after sales service from Senior Product manager Ms Doris Lim. Very professional and friendly. Provided us with great advice and technical notes/white papers relevant to our field. In addition, service scheduling and customer service care was always prompt and efficient. Instrument was easy to use and easy to maintain with proper care and SOP. Even to set up your own experiments and SOP was easy. Rapid and accurate measurements, easy to use module and system."

"MS3000 is user friendly but you need to understand the working mechanism of the machine to create your own SOP. It is easy to maintain though it requires some manual cleaning after it has been used after some time. Preventive Maintenance done once every 6 months is a good time frame to ensure that the machine is in good working condition. The results are sometimes not reproducible but it could be due to the nature of the samples being tested."

"Good value for money."

"Its time saving for us, all we need is regular training to be able to explore all the available features of the instrument."

"It is very effective and easy to use for particle size distribution tests. We can get results quickly."

"The accuracy of the instrument is very good, but it is a little troublesome to operate, and the pure water needs to be replaced frequently. It is also because the experiment is unfamiliar, and the pure water is not well prepared. The self-cleaning function of the machine is not easy to use, and some sand particles cannot be thoroughly cleaned."

"The product is practically indispensable in the analysis of APIs. Accurate and reliable results. Results obtained are helpful for scientist for quick decision making during product development. User friendly instrument, robust and with higher sensitivity, low amount of sample is required. It is reliable, easy to use, and gives us the right results every time. We bought both the dry and wet feeder accessories for Mastersizer 2000 and Mastersizer 3000. At present we are transferring methods from Mastersizer 2000 to the Mastersizer 3000. Both of them are easy to use. I found these products to be good value for money!"

"Mastersizer 3000 series instrument has great sensitivity and reproducibility. This instrument can be used for both wet and dry applications. For both applications, the instrument has great ease of access. Instrument gives robust and reproducible results in its specification limits. Also it requires very lowmaintenance."

"Mastersizer 3000 can use dry and wet samples. It is effective for measuring soil particle size distribution by the dry method."

"Mastersizer 3000 is a very user-friendly instrument. First level user maintenance is easy and it rarely breaks down. Value for money in determining grinding efficiency and product optimization. Can be operated by a first time user following simple guidelines."

"The illustrated and indexed user manual is great. The online training modules with trouble shooting and data graph examples are superb. I was able to write an SOP with detailed scope and references from these two resources. I went from being a complete novice, to being able to describe the theory behind the choices of how we set up our instrument's SOP. Within a month, a graduate student had gone on to running 500 samples with no problems whatsoever. No more sending samples to another lab with competitive time slots. No more lengthy explanations of how things could be "problematic". The Mastersizer 3000 software's customizable UI has caused students to take an interest in how much information they can see during a lab run...causing them to think critically about their data. Before it was just another CSV file to run statistical analysis on. The instrument has a small footprint compared to it's predecessor the MS2000. Actually, it is compact compared to a lot of instruments that have fluids flowing in and out of them! The surface is robust; I am not afraid of cables or cords getting caught on each other."

"User friendly instrument with higher sensitivity, low amount of sample is required."

"Product is good, some optimization needed."

"Consistency, reliability, ease of use. Consistency of measurement accuracy allows us to verify the process output without concern of measurement error. Former equipment was susceptible to material buildup that would be a variable with consistent reliable results. Reliable operation and performance, even in the manufacturing environment. This is also facilitated by the ease of cleanup between sample runs. Ease of use allows multiple manufacturing line personnel to conduct the required testing and not be a variable with the overall production quality."

"Our lab (Dalhousie University) has used a Malvern particle sizer since the mid 1980's. We purchased the MS3000 in 2013 and it has been operating flawlessly since. It has always been extremely reliable, easy to use, and gives us the right results every time. We bought both the dry and wet feeder accessories; a huge time saver when switching between water soluble samples and inert materials. This machine has paid for itself many times over."

"We use the Mastersizer 3000 for various raw material testing. All dispersant units are used, Aero S, Hydro EV, Hydro MV, Manual volume unit. At present we are transferring methods from the Mastersizer S and Mastersizer 2000 to the Mastersizer 3000. Equipment is easy to use. What I have found very useful is the knowledge center on the website which also includes the recorded webinars. trouble shooting aspects have been great, understanding the theory behind the practical work. We had to modify our cleaning steps to reduce the effects of thermal gradients."

"The product is very useful for analysis of APIs. Accurate and reliable results are helpful for scientist for quick decision making during product development. The product is very user friendly. The after sale service is commendable. I found this product to be good value for money."

"Fantastic machine which performs flawlessly providing repeatable results each time. Easy to install and setup with the online videos. It would have been nice to have on-site training, but the software is fairly self-explanatory and easy to use. We had great support over the phone when needed."

"Easy to use, easy to clean, refractive index library could contain more data."

"The ease of use compared to the older 2000 unit is incredible! Changes in the software make it much more user-friendly for technicians at an everyday-use level with the method wizard. The technicians have always been very helpful with advice for the development of new methods and how to optimize them depending on the carrier oil or the particle of interest. The 21 CFR 11 compliance package has also been an incredible help with the transition to data integrity requirements for many regulatory bodies."

"Great instrument and great customer care."

"The Mastersizer 3000 is very easy to use. This machine provides an excellent way to characterize and control the particle size of our products in development. The software is very complete and allows us to optimize the results to be as accurate as possible. Malvern Panalytical is very reactive to help us and provide a lot of services and a large amount of webinars all year long. The best."

"Best piece of equipment to use when a particle size distribution of a material is needed. It is fast at delivering reliable data. Cleaning is fast and the use of the program is easy."

"In a place as remote as Bhutan, Malvern Mastersizer has added much needed quality assurance in my area of work. Easy to operate and avail guidance from website, I am proud to operate one in my lab. I not only test in my lab for my company, I also help mining companies around my locality carry out test. They will soon be ordering their own one. Having Mastersizer has made me proud."

"MasterSizer 3000 is a very interesting product that has replaced the previous methodology for sediment analysis that we had in our research workflow. It's a robust instrument, that delivers trustworthy and consistent results. It has a particle analysis size spectrum bigger than we had before and the software that supports it is very robust and feature rich. The only thing that can be improved are the routines for cleaning after a sample analysis because, most of the time, under some setup circumstances, it takes more time to prepare the instrument for another sample that the time needed for each analysis. However this is a minor issue that can be easily solved."

"The Mastersizer is very effective at providing useful data in a short amount of time. It is easy to use and provides consistent, reliable results."

"I started using Mastersizer recently, after half a year of downtime. Calibration was easy, and analysis started immediately. Automatic cell cleaning system is perfect, repeatet analysis of the same samples showed very good reproducibility. Even new users find it easy to learn to work with Aero S model for dry samples analysis. Nonetheless wet analysis is preferred for us. The most imporatant thing is to keep the sample bath clean, expecially the glass and your Mastersizer 3000. This will make sure it works for a long time and correctly!"

"Upgrading form Mastersizer 2000 to Mastersizer 3000 was really easy, data is more accurate at 100 nm scale. Malvern stands as a top quality manufacturer in particle sizing, with a high level of expertise."

"The equipment is very easy to use and the results are well done, each analysis gives a lot of information about the sample. The reproducibility is also impressive, of course you have to prepare your sample when using a version that its not so automated, but the investment is worth the price."

"The instrument has worked well over the couple of years we have had it. The service engineers and technical engineers are knowledgeable and helpful. The only issue I would say is that I did not get any recommendations for questions asked regarding changing of dispersants."

"The equipment is easy to operate and presents a quick analysis. Over the years it has not presented any maintenance stop. The results are reproducible and accurate."

"Best product, Best Service, 21 CFR Compliant software, Accurate and precise results."

"The product is excellent, the feedback with the distributor is fantastic,"

"The instrument is easy to use and has given reproducible PSD results. The customer service support is great. Although a touch expensive compared to the other options out there, it is very reliable."

"Excellent reproducibility with high accuracy and easy to handle the instrument."

"The Mastersizer particle analyzer is a necesary instrument for every lab that requires easy and accurate results on particles. with only a little training you can achived precise results from every single reading."

"Great support for instrument repair. Helpful technical support and sales team providing detailed information on up and coming instrument models."

"The MS 3000 is a robust instrument for particle size analysis. We use the Hydro LV unit for sample dispersion. The software is straightforward to use and highly flexible. The sample window is easily accessible and easy to clean as a result. No significant down time due to maintenance or repair has been needed."

"The effectiveness of the product is great and the service is great too. We obtain reproducible results in each analysis and this has provided us with the confidence of knowing that the instrument we have is a high level instrument."

"We have used the Mastersizer for many types of samples e.g minerals, biomass or crystals. Compared to our previous equipment (from another company) results are more reliable. Easy to use and quick."

"We use this analyzer for development and routine release of our pharmaceutical products. New method development is very quick and easy. Obtained results are very accurate and the instrument has great reproducibility. The testing using this analyzer is very quick and the results are very reliable. I am very impressed with the instrument design, user friendly software and 21CFR compatibility."

"The Mastersizer 3000 is very simple to use and very quick. The previous instrument runs take about 10 minutes after preparation of the sample. With the Mastersizer prep and run time is half that. The customer service is very attentive, and quick to help resolve any issues. They will attempt to fix the problem over the phone with you, to save a service call charge, or the instrument being down until they get here. In the few times we have had them come out, they are here within 5 to 10 days."

"The Mastersizer 3000 instrument is considered to be the most advanced instrument in the field of particle size determination. Instrument provides rapid and accurate particle size distribution using both dry and wet dispersion in the range of 0.1 – 1000μm. Software is 21 CFR part 11 compliant. Has a laser as source with an array detector. Various dry dispersion and wet dispersion accessories are available to use as per application. Good accuracy, precision and reproducibility. The instrument is quite compact and decent looking. Only issue I can find is that result are sometimes not comparable with Mastersizer 2000."

"Instrumentation technically sounds. Staff highly knowledgeable. Robust equipment. Work horse for our needs."

"This unit is very straight forward in its uses, Good software and simple to operate for various parameters. Support for technical matters had good followup with clarity and resolved our issue quickly."

"Very useful and easy instrument to learn and develop a method on, with very user-friendly software that is easy to navigate. Results are somewhat reproducible, as long as the instrument has been thoroughly cleaned and degassed. The on site instrument technician (Razvan) is very knowledgeable, professional, and is a great resource for troubleshooting minor method issues. Tech support through the Malvern website is less helpful and defensive when an instrument issue is brought to their attention, they would rather blame the user and the user method development. After sending raw data to them (Tony), they do not respond with any advice."

"Since introducing the Mastersizer 3000 we have been able to mill to an appropriate particle size to help eliminate issues with the intermediate materials going into a final product, which before use was causing issues if the particle size was too big."

"Often used analysis-method. Easy to use and well accepted."

"It's fairly accurate but we have a problem with everything getting stained. I'm constantly scrubbing what I can to get the red color off so that it doesn't effect the next sample run. Also there's a few things I'd want changed in the results part of the testing. You can't edit anything until the the run SOP pop up box is closed. If I have to run the same sample multiple times but i need to edit something I've got to close everything out, edit everything then reopen everything to get back to what I was doing. IT'S A PAIN!! There's a couple of renaming issues too that can be annoying. But overall the results seem to be about what I'd expect so no complaints there."

"It help us improve the quality of our products. We are carrying out analysis of cement and raw meal."

"The Malvern Mastersizer 3000 fits perfectly in our application. The transition between Mastersizer 2000 and 3000 was very smooth. The instrument is compact compared to the older one and it's also more powerful. The software has more advanced features like determining refractive index, determining the true absorbance of the material etc. After sales service and technical support is excellent. Overall, we love the instrument and is good addition in the lab."

"The Malvern is very easy to use and is accurate. My only issue is with a particular part that seems to wear prematurely from regular use and requires replacement every 6-8 months. I have contacted them about making a stronger, more robust part but have heard no response to my feedback. I will keep buying replacement parts until they resolve the issue."

"Easy to use and precise."

"I like to use the Malvern particle sizer for my analysis in the analytical lab. It helps give all the results we are looking for. Getting information is quick and easy."

"The Mastersizer 3000 is intuitive. The reports are streamlined and make interpreting results quick and uniform."

"Very easy to use. We have them in R&D and manufacturing (3 plants)and they are consistent in the data they give."

"It will give you a good indication of the stability of the emulsions or suspension by measuring the diameter of droplets that are around 1 μm for emulsions. It will help you to have more realistic shelf life on your products. Very handy and useful and it is a bit pricey! But worth it."