Member since: 2016
Very disappointed with customer service from Shimadzu
Application Area: Explosives detonation research
"Although the camera works well and gives good results, my concern is with the after sales service and communication with Shimadzu, which is non-existent. The one feature that is important for our application of the camera is the external monitor connection, this does not work on the camera and Shimadzu has not been able to fit the problem. I have also had no communication from them. With this type of very expensive equipment one would expect much better and direct communication from the manufacturer. "