Genius XE by PEAK Scientific Instruments

"Great instrument with steady flow. After sales service is awesome."

"Easy to use. Good results and good reproducibility"

"Installed with our new LCMS system, works properly."

"Fantastic product, but company is very difficult to work with. Slow to return phone calls and emails and will not provide service manuals for their equipment. I am very happy with the equipment, but after 2 years I needed to perform a compressor rebuild and the options from PEAK were very expensive and they were not helpful when performing the work myself. They also keep Thomas compressors from helping their customers. I would think twice before buying a PEAK product again, not because of the quality of equipment, but due to the company policy to not help customers repair equipment themselves."

"It's plug-and-play, although we had professionals to install it for us. Easy to use and control. It had minor issues during the past 2-3 years. The service engineers were very good and efficient. Relatively quiet compared to some loud ones I used before. The company recently are very slow on scheduling PMs. Ours are due back in August and they still haven't performed it. Price wise it's still more expensive than liquid nitrogen dewars. But it's worry free (almost)."

"We have a Genius XE35 already in use and it was highly recommended for purchase by our scientists for our CAD process"

"The Nitrogen Genius XE generator is user non-maintenance equipment, install & it works. After sales care is 5 stars because you do not need after care. If I had known (I was not the purchaser) I would have put a drain line in the floor to drain the water from the generator, making it a walk away and forget it piece of equipment. My one complaint: NOISE POLLUTION."

"Overall, the product is great. Pretty solid and has very little maintenance. On a couple of occasions, there has been a power outage or surge, and one of the internal breakers on the unit tripped. It was not easy to discern which one, because the color coding seemed to be backwards. They were marked with red and green colors. It turns out that when it trips, it goes green. I had to call the service folks to figure out what to do. Once I knew though, it has been easy to maintain and runs great."

"Due to the challenging times with all the pandemic situation, I carried out the first set-up of the instrument, with the support of Peak Service, and it was very easy to carry out. You do not need any special knowledge to use it, that´s help to more junior staff to feel confident. We purchased the instrument last March and since them is working 24/7 without any issue. I highly recommend this Nitrogen generator."

"The Genius XE35 is the best option for Waters MS, It´s small and silent. Really easy to use, just turn on."

"Very easy to use piece of equipment and the customer service is responsive and helpful."

"Consistent, steady flow of nitrogen. Quiet when in use. Medium sized generator. No issues at all since installation."

"The XE35 is a compact but powerful unit. Delivers nitrogen quietly and reliably."

"We use the generator with a LC-MS/MS system and it surprised me with the ease of use, with little user interaction."

"Overall, I am quite satisfied with the performance of the product. The noise level is a bit high but if it can be located at a distance, that may not be a factor. My chair happens to be close. Never had a problem so far (1 year) with the pressure."

"Unit delivered nitrogen to the mass spectrometer until a radiator coil failed outside of the warranty period."

"We use our Genius XE for both purging our vacuum chambers and to provide an inert atmosphere during component bakeout; it is excellent for this job. The customer service we had with PEAK was impeccable, from the initial consultation, through installation, and even when discussing maintenance plans. The unit is quiet, adaptive, and reactive to our laboratory's changing needs, and it looks stylish too, which is always a bonus! Compared to the hassle, expense, and uncertainty of bottled gas this generator will win every single time."

"The generator runs well with little need for maintenance outside of a yearly PM and it works well after over 5 years. Built to last"

"Prior to purchasing the Genius XE35, we have used PEAK for all of our LC-MS/MS nitrogen generators. Their customer service and product performance have always been excellent. The local account team came in to visit us due to our company requiring a new service. In the past, our sample evaporator/concentrator was operated using air via a vacuum pump. Due to potential analyte degradation/stability issues, we wanted to investigate the use of nitrogen. The PEAK team listened to my requirements and suggested the Genius XE35. The key selling point for me was the small footprint of the unit. It fits perfectly under the fumehoods in our lab and therefore, no floor space was lost. It is also very quiet when in operation. Before making a decision to purchase, we were loaned a unit in order to test our applications and validate the system. Again, this made PEAK stand out for me above all other competitors. After a successful trial period, we purchased the unit and have been using it for 18 months with no issues. A great product that I would highly recommend!"