Service Offering: Complete Plan by Peak Scientific Instruments

Manufacturer Peak Scientific Instruments  |  Available Worldwide
4.6
/
5.0
  |  88 reviews
Complete Protected is Peak Scientific’s world-class after sales care package specifically designed to give you complete peace of mind, priority access to worldwide technical support and a guaranteed on-site response time of under 48 hours in the US & UK, in the untimely event of breakdown.* A Complete Protected plan allows you to mitigate against the consequences of unexpected generator breakdown and manage lifetime cost of ownership. With priority on-site repair and regular maintenance sched... Read more


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Service Offering: Complete Plan
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Average Rating: 4.6
88 Scientists have reviewed this product

5 out of 5
Ease of use
5 out of 5
After sales service
4 out of 5
Value for money


Great service!
Rating: 5.0

  • Application Area: Quality control (UHPLC-MSQ + FTIR)

"Excellent service and perfect efficiency. Maintenance service fulfills all expectations. Personnel is great and efficient. I strongly recommend this service."

Review date: 24 Aug 2016 | Service Offering: Complete Plan

Manufacturer's Response

Mario we are delighted that you are happy with your Complete service plan.
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Seirian Labs



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Reliable gas generators and service engineers
Rating: 4.3

  • Application Area:Gas supply for LCMSMS instruments

"The gas generators that are coupled to our LCMSMS instruments provide a reliable solution to keep our LCMSMS instruments running 24/7. If there is a problem, they are promptly fixed by knowledge and friendly service staff. "

Review date: 23 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Aveda, Inc.



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Very good service
Rating: 4.7

  • Application Area:Natural Products research

"We have an older unit, but the service has always been able to solve the issues we have with it."

Review date: 23 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Spirogen (Medimmune)



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great support
Rating: 5.0

  • Application Area:Analyze biopharmaceuticals

"Very satisfied with the service, after sales support is great. Annual services organized and performed promptly, and any other requests dealt with quickly."

Review date: 23 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Red Rock Laboratories, LLC



  • Ease of use
    4 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Solid product
Rating: 4.7

  • Application Area:nitrogen generation

"This product has been great. It needed service for the first time in 5 years and was fast and reliable service. "

Review date: 21 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Columbia Pain and Spine



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Good purchase
Rating: 5.0

  • Application Area:Toxicology Laboratory

"Excellent and durable piece of equipment as long as you have the service plan. The environmental conditions involved in the production of nitrogen require that this generator be serviced on a regular schedule. This generator is no different from any other in that it needs to be maintained by service personnel which have the knowledge and availability of parts to keep it running smoothly. "

Review date: 21 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2015

  • Organization: Green Biologics Ltd



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Good results.
Rating: 4.0

  • Application Area:GC Analysis

"Good products, performance is good and after sales service is very good."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: U.S. Food & Drug Administration



  • Ease of use
    4 out of 5
    After sales service
    1 out of 5
    Value for money
    1 out of 5
Would not recommend repeat purchase
Rating: 2.0

  • Application Area:Mass spectrometry

"First, the logistics of the service plan between Peak and Sciex was terrible and second, the same exact malfunction occurred 3 times within the space of approximately 9 months. "

Review date: 17 Jun 2016 | Service Offering: Complete Plan

Manufacturer's Response

Hi Jack, thank you for your honest feedback. On this occasion there seems to have been a breakdown in communication to which our service team are working alongside Sciex to resolve this issue. If you require any additional assistance, please do not hesitate to contact us.
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Valley Behavioral Health - Highland Springs Lab



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Great product and excellent customer service!
Rating: 4.3

  • Application Area:Mass Spectrometry

"I am most impressed with the robustness and dependability of the product. We ran for over a year with no issues. When we finally did run into an issue the customer service was excellent. Very friendly and knowledgeable staff! "

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Lodz University of Technology



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Very good
Rating: 5.0

  • Application Area:Analysis of secondary metabolites from fungi

"Good conditions, everything goes without too much effort from my side"

Review date: 17 Jun 2016 | Service Offering: Complete Plan


  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Precision Spine Care Laboratory



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
good machine
Rating: 5.0

  • Application Area:LCMS generator

"Haven't had any problems, the one time a breaker went out service was fast and back up and running."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of York



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Can't fault Peak's instruments or service
Rating: 5.0

  • Application Area:Hydrogen generation for GC

"We have a pair of Peak PH600 hydrogen gens which were installed in our new labs to produce high purity H2 for our Thermo Trace 1300 GCs. These instruments have been totally reliable, very easy to use (it's just a simple dial to produce the right gas pressure) and maintain (very little routine maintenance required by us, except for refilling the water reservoir). I cannot comment on value for money, as the instruments were purchased by others as part of a building project, but I believe they were very competitively priced. Purity is spot on; we've never had an issue. Peak were also most helpful in arranging a service contract for these instruments, an annual preventative maintenance visit, which was easy to arrange and most professionally carried out. "

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: El Paso County Coroner's Office



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Great company
Rating: 4.7

  • Application Area:Analyze for drugs in autopsy samples

"Peak Scientific has a superb service plan. The company is very responsive and the techs are knowledgeable, efficient, and friendly. All work done by Peak has been excellent. I have absolutely no complaints."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: INDICASAT-AIP



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Great instrument
Rating: 4.3

  • Application Area:Nitrogen Generator for ESI-q-TOF mass spectrometer (micrOTOF-QIII Bruker)

"It is very easy to use. Requires low maintenance, however in very humid environment one should be aware the filters do not get filled with water. When this happens the instrument makes quite loud noises and with a significant vibration."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Siena College



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Fast response time. Excellent customer service.
Rating: 5.0

  • Application Area:Service contract on Gas Generator units

"Fast response time. Excellent customer service. When you call you get an actually human being on the line. They will keep your laboratory running."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Ignyta



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Reliable and robust accessory
Rating: 5.0

  • Application Area:Analyze drugs in plasma

"The peak AB-G3 is a very reliable and robust piece of equipment."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: TASC, Inc



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    3 out of 5
Good customer service.
Rating: 3.7

  • Application Area:toxicology

"The service agreement is great, when someone is needed they are quick to respond and repair any issues we have with our generator."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Cyprus Clinical Labs



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great Product!
Rating: 5.0

  • Application Area:urine toxicology

"This has been a very reliable product. We will continue to use and get service from your company. Thank you for your continued support when we have issues with this product. "

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Nepenthe Laboratory Services, LLC



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Service plans are a must for these nitrogen generators!
Rating: 4.7

  • Application Area:urine toxicology using LC/MS/MS

"Service engineers are courteous and knowledgeable. All service calls were performed quickly and on schedule. "

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Kozmary Center



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    5 out of 5
The Genius 1050 works fine.
Rating: 4.3

  • Application Area:analyze urine toxicology samples

"The genius 1050 works fine. It is not as quiet as I was led to believe. The service is good although I wish they would take the air compressors with them instead of me having to mail them in."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Nektar Therapeutics



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Relatively carefree!
Rating: 5.0

  • Application Area:LC & GC analysis

"Our nitrogen and hydrogen generators are dependable and easy to maintain on a routine basis. Any problems that have arisen were quickly addressed via tech support or dispatch for onsite repair under our extended warranty and service agreement."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: WaVe Life Sciences



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Extremely reliable
Rating: 4.7

  • Application Area:Oligonucleotide therapeutics

"The NM23LA nitrogen generator is a reliable instrument. We use it to provide nitrogen for our Agilent TOF and never had any issues with it."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Shiel Medical Laboratory



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
This brand is definitely at the peak.
Rating: 5.0

  • Application Area:Clinical Toxicology

"Nitrogen generator never broke down since last four years. Minor issues are promptly fixed by Peak Scientific service. Would definitely recommend Peak Scientific products."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2006

  • Organization: University of Cambridge Chemistry Labs



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Nitrogen generator NM32LA and aftersales service. Can't live without.
Rating: 5.0

  • Application Area:Nitrogen generator for Waters Synapt G2-Si

"We have had the nitrogen generator for nearly 3 years now and any problems have been dealt with in a timely manner. This helps to keep downtime to an absolute minimum. The annual PM is carried out efficiently at a time that is suitable to us. Both the system and service are top notch, would highly recommend both."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: West Midlands Newborn Screening Laboratory



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Very reliable and excellent service
Rating: 5.0

  • Application Area:Nitrogen generation for Tandem mass spectrometry

"We have used Peak Scientific nitrogen generators for many years to supply our Tandem mass spectrometers for Newborn Screening. They have proved very reliable and response from the service team excellent on the few occasions they have been required."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: New Britain Oils Ltd



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
I will purchase another one!
Rating: 4.7

  • Application Area:Hydrogen generation to run gas chromatographs

"Equipment is easy to use, very reliable and very good after sales care with our ongoing service contract"

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: CSIC



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Excellent service, excellent people. They solve the problems quickly
Rating: 4.7

  • Application Area:Chromatography

"The maintenance for Peak is very good. The attention and the service quality is excellent. Personal who work is very efficient and fast. This plan has all you can to have your instrument in the best conditions, because has included parts, workforce, and all that you need. "

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: ANGUS Chemicasl



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Service Plan all-encompassing and works well
Rating: 5.0

  • Application Area:Maintenance Technologist / Purchasing

"Service group schedules and pre-sends PM parts that will be needed. Seamless service"

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Spine and Pain Center of San Antonio



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Cannot do without our service plan
Rating: 5.0

  • Application Area:Service for Nitrogen generator

"I'm a big supporter of service contracts. I've found in a decade of lab work that most major problems can be avoided by simple preventative maintenance. And the easiest, hassle-free, way of getting regular preventative care for my instruments is if we maintain service contracts. Even we stumble on other problems, our contract ensures they're handled quickly. I am exceedingly grateful that my company has strived to keep all service contracts, including our contract with PEAK, current. After all, it's not just one instrument that's down when there's a problem. It can affect our entire laboratory."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of Bradford



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great after sales service, does the job
Rating: 5.0

  • Application Area:Chemical analysis teaching/research

"Reliable machine, chugs away with very little maintenance."

Review date: 17 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Dartmouth College



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Good Service Contract
Rating: 4.3

  • Application Area:LC-MS/MS analysis of tissue samples

"The service plan for our Peak Scientific nitrogen generator was exactly what we were looking for to keep our system up and running continuously."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Heidelberg University National Center for Water Quality Research



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great service agreement.
Rating: 5.0

  • Application Area:environmental

"The process of setting up the service agreement was very satisfactory. Options were clearly identified, personnel were very knowledgeable and friendly (and patient). The field service technician was very helpful and willing to answer all questions. "

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Health Diagnostics and Research Institte



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great offer with good value
Rating: 5.0

  • Application Area:Analyze metabolites in human specimen

"Very good after sales service and tech support. Feeling comfortable with using a product."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Spine Works



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great results very stable generator
Rating: 5.0

  • Application Area:toxicology

"Great quality able to achieve great results through my LCMS from nitrogen generator"

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: The Francis Crick Institute



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great service and support. Very reliable and easy to use.
Rating: 5.0

  • Application Area:Mass Spectrometry Proteomics

"Great service and support. Very reliable and easy to use. Engineers are always very friendly and helpful on site visits. Administrative staff are also very helpful when arranging the support contracts and service calls. "

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2015

  • Organization: Analytical & Process Chemistry



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Excellent value
Rating: 5.0

  • Application Area:Bioanalytical method development

"Reliable, cost effective, solution for LCMS. High quality nitrogen and effective post-sales support. "

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Tribal Diganostics



  • Ease of use
    5 out of 5
    After sales service
    3 out of 5
    Value for money
    3 out of 5
Works great. No complaints. Service was prompt and effective.
Rating: 3.7

  • Application Area:Generate N2 for LCMS

"Installation was performed by a service engineer. No problems in 6 months of use. Communication was easy to initiate and maintain. PEAK representative showed up and performed all maintenance, and was very polite."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2013

  • Organization: Johns Hopkins University



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Consistent performance with minimal required maintenance.
Rating: 4.7

  • Application Area:Analyze small and large molecules in various biological matrices using mass spectrometry.

"The Genius 1051 nitrogen generator consistently generates high purity gas based on the demands of the mass spectrometer to which it is connected."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: PSU



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
I have never used any other system.
Rating: 5.0

  • Application Area:Proteomics

"I like the generator; it makes my life easier. Service is rapid within 2 days in general sometimes 1 day. "

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: John Jay College



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
The products do handle the needs of our laboratory.
Rating: 5.0

  • Application Area:Forensic Analysis

"The products do handle the needs of our laboratory."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: FSS



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Excellent
Rating: 5.0

  • Application Area:Drug confirmatory test

"Less maintenance, easy to use. For the 3 years that I’ve been using it, I don't have any problem, it totally works excellent."

Review date: 13 Jun 2016 | Service Offering: Complete Plan

Manufacturer's Response

Thank you for reviewing your Complete service plan. Glad to hear the unit is working efficiently and effectively.
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of Toledo



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    3 out of 5
Robust equipment but expensive to maintain.
Rating: 4.3

  • Application Area:Analysis of Human tissues and fluids by mass spectrometry

"Gas generators are robust but must be maintained to achieve reliability and purity of product. The cost of the service contract is the only limiting factor in this academic setting. We appreciate the built in redundancy some of the units offer but are wondering if one larger unit would be more economical to maintain. It would be nice to get a longer lifetime out of the compressors 2 to 3 years instead of 1."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Dartmouth Reference Laboratory



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Peak Scientific is a great company to deal with
Rating: 5.0

  • Application Area:Mass spectrometry

"Our nitrogen generators operate perfectly, and service is always quick to respond"

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of Chicago



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Awesome
Rating: 5.0

  • Application Area:Mass Spec analysis of plant metabolites

"The instrument is reliable but when it does go down their field engineer is here in a couple days to get us up and running."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Northbound Treatment Services



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great product great service
Rating: 5.0

  • Application Area:gas generator for LCMS

"So far no problems with our gas generator. Well maintained by peak scientific."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: ABSCIEX Spain SL



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Good product. Nice support from the Spanish Team
Rating: 5.0

  • Application Area:Gas for LC MS systems

"The support in Spain is great. Easy to contact and fast response "

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Fairmount Santrol



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great results!
Rating: 5.0

  • Application Area:Nitrogen Generator

"We got great service every year. They cleaned all the parts and replaced the consumables in a very detail way. It is very easy to reach the service team. They take care questions very quick. It is worthy to have such service."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Food and Drug Administration



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
It was a great investment.
Rating: 4.3

  • Application Area:Food, cosmetic, and drug color additives

"Easy to install and use, reliable thus far, and it requires minimum level of maintenance."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: MRIGlobal



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    5 out of 5
Great product and customer service.
Rating: 4.7

  • Application Area:Environmental Chemistry

"Their service department is extremely easy to contact. We decided to continue our service agreement after it expired because of their prompt response."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: NATIONAL LABORATORIES INC



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Great performance
Rating: 4.7

  • Application Area:Analyze drugs and metabolites in urine samples

"This product is easy to use and requires least of our attention"

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: MUSC



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Service was great.
Rating: 5.0

  • Application Area:Mass Spectrometry Triple Quad

"We use this Nitrogen generator for our Waters Xevo Mass Spectrometer. It works well. Service was prompt and quickly performed. They helped me diagnose the problem over the phone so that parts could be shipped prior to reduce our instrument down time."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Baxalta



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
A very reliable and top quality instrument
Rating: 5.0

  • Application Area:Instrument equipment

"The service and reliability has always been top notch. Would definitely purchase another when the need arises."

Review date: 13 Jun 2016 | Service Offering: Complete Plan

Manufacturer's Response

Thank you William for your review. We are always here to assist if you need any further assistance.
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: MRC



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Excellent piece of equipment.
Rating: 5.0

  • Application Area:nitrogen generator for mass spectrometry

"The nitrogen generator runs effectively 24/7 and has been very reliable. Service is prompt and excellent."

Review date: 13 Jun 2016 | Service Offering: Complete Plan

Manufacturer's Response

Thanks Claudia for reviewing your Complete Service plan. We are happy to hear that everything is running smoothly.
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Aberdeen Royal Infirmary



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Not much goes wrong with them
Rating: 4.0

  • Application Area:LCMSMS forensic toxicology

"Very reliable equipment with good response if any issues arise"

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: UT Southwestern Medical Center



  • Ease of use
    3 out of 5
    After sales service
    4 out of 5
    Value for money
    5 out of 5
Appreciate the plan. It is essential to the everyday operation of our facility.
Rating: 4.0

  • Application Area:Gas generators supply source of pure gas for MS/MS instruments used in a Core Facility.

"Instrument is easy to use (runs automatically) but occasionally compressors fail, so it is nice to have the Complete Plan to ensure the instrument is operational 24/7. As the instrument is used in a Core Facility this is very important. We occasionally have a little trouble getting an engineer in place for intermittent problems but they are quick to come when we have a complete failure. Service reports are issued quickly after the repair or preventative maintenance visit and I think the plan is reasonably priced given its absolute necessity."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Advanced Pain Care



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great product, great service, and support.
Rating: 5.0

  • Application Area:Urinary drug confirmation by LC-MS/MS

"Our nitrogen generator is extremely reliable, however, it does need servicing about every 6 months. Peak Scientific is always excellent about coming out for servicing in a very timely manner and we have been very happy with their support. We never have issues that our service contract has not covered and it has been worth every penny."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Advanced Reviewer

  • Member since: 2010

  • Organization: Ernest Jackson



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Happy with service
Rating: 4.0

  • Application Area:Routine PM and breakdown servicing of chromatography instruments

"Happy with service to date. Engineers arrive promptly, and carry out their work in a friendly and efficient manner"

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2010

  • Organization: U. S. Environmental Protection Agency



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Good purity nitrogen for my instrument, keeps my analysis on time, reproducible and accurate!!!
Rating: 5.0

  • Application Area:Environmental

"Good instrument with high purity for my instrument at a cheaper price."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of Manchester



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Wouldn't go anywhere else
Rating: 5.0

  • Application Area:Mass spectrometry / proteomics

"Service from Peak is uniformly excellent. Quick call back after first logging any issues, site visit usually within a couple of days by knowledgeable engineers who usually fix the problem that day. Clear communication."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: UNIVERSITY OF MISSOURI - COLUMBIA



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Provides consistent nitrogen for our mass spectrometers
Rating: 4.7

  • Application Area:Analyze peptides and proteins by mass spectrometry

"The nitrogen generator was delivered in a timely fashion, was professionally installed, and works great. The service provided to date has been outstanding."

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Akorn Pharmaceuticals



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Excellent
Rating: 5.0

  • Application Area:Nitrogen Generator for LCMS

"Very robust equipment and excellent customer care service"

Review date: 13 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Hyphadiscovery



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
The service plan kept the instrument running
Rating: 5.0

  • Application Area:nitrogen supply for MS and ELSD

"The complete plan has managed to keep the nitrogen generator running. We have had a few issues with the nitrogen generator failing, but the service plan has minimised the downtime."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: HHU



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Great service
Rating: 4.7

  • Application Area:Natural products metabolites in human samples

"The service was fast and highly recommendable. I would highly recommend all users to acquire this service in order to keep your nitrogen generator working in good conditions."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: IRD/PHPT



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    3 out of 5
Satisfied on product quality and after sale service.
Rating: 3.7

  • Application Area:Bioanalytical Science, Clinical Research Study, PK

"The PEAK nitrogen generator has operated well after it had been performed a preventive maintenance regularly. The engineer specialized on the product and can provide a good recommendation on the equipment operation and maintenance program. But the price for service contract is quite expensive, it would be great if PEAK can provide more option and more details on the service contract."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Maria Curie Sklodowska University in Lublin



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    3 out of 5
Just OK
Rating: 4.3

  • Application Area:Circular dichroism puge system

"The service was great, but instrument (N2 generator) had to be repaired. I've ordered service package because I've heard about similar problems with other customers."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: MWD



  • Ease of use
    4 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Good product and great service.
Rating: 4.7

  • Application Area:Low level Perchlorate analysis by IC-MS

"The apparatus works well, and having the service contract for yearly maintenance is very helpful."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Integra Lab Solutions



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Good service, good product, only one complaint so far.
Rating: 4.3

  • Application Area:The service plan is used to maintain the Peak Gas Generator used by our LCMS.

"The product produces all of the various gases that our instrument needs. The handful of times that we've had maintenance issues with it, Peak has been good about providing remote service and onsite tech visits. The only issue that we've had so far is that, in our first visit by a Peak engineer, the generator was set back to factory defaults. After we pumped down over night, we discovered the next day that the volume of gas was too low to run our instrument. The Peak engineer was already on a plane that day. We ended up having to get help from the Sciex engineer, who determined the low gas volume. This is the only issue that we've had so far. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: The RNA Institute



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Great instrument performance, low noise. Customer service and follow up are very efficient.
Rating: 4.3

  • Application Area:RNA Modifications

"High quality product, allows my analysis to be very reproducible. Maintenance is very minimal and the complete service takes care of any troubleshooting. If the instrument uses constant and high flow, that is, it has a LC attached, I would highly recommend this product rather than Nitrogen tanks as even though the day to day seems lower with the tanks, long term the generator offers a better value. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of Stirling



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Good quality instrumentation
Rating: 4.7

  • Application Area:analysis of lipids in fish products

"The generators provided for our Waters LCMS systems are very reliable and we have had no problems at the moment. The systems are under one-year-old so are in the early days of method development. The systems are currently providing excellent quality nitrogen for our triple quad and TOF instruments. The fact that the instruments just run and do not need much maintenance and also the fact that Waters are happy to endorse the systems gives us full confidence that we have the right systems for the job. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of Basel



  • Ease of use
    4 out of 5
    After sales service
    1 out of 5
    Value for money
    3 out of 5
Communication should be improved
Rating: 2.7

  • Application Area:Metabolomics and Endocrinology

"The generator can be used easily and is stable working most of the time; however, the purity of nitrogen is not sufficient in our case, even if the laboratory environment was especially updated to over fulfil all requirements of the generator we observe high water load in the gas flow. Major problem we see with peak is communication. Customer details (for shipping and service) haven’t been updated since 2012. Service request are not solved in time (The indicated response time within the service contract (3 days) this is a not funny joke). Problems indicated during service are not transferred to peak or there was at least never ever a follow up contact. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: IMIBIC



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Easy to use and great support
Rating: 5.0

  • Application Area:Proteomics

"It's a great product. Easy to use, easy to maintain and with a great sales and technical support."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Nicolaus Copernicus University



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great product. Unusual customer care. High quality on-site service.
Rating: 5.0

  • Application Area:DNA modifications analyses

"Great product. Unusual customer care. High quality on-site service."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Johnson and Johnson Comapny



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Value for Money product
Rating: 5.0

  • Application Area:Nitrogen generator in combination with LC_MS

"Peak Scientific provide good service for the instrument in CMC. As well as that, the instrument is very well designed and there are always very little issues with the instrument. Company purchased the instrument in 2009 and in 2016 for the first time instrument encountered a problem. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Bosch Mass Spectrometry Facility, Medical Foundation building, Sydney Medical School



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Compulsory piece of equipment for our LCMS instrument
Rating: 4.0

  • Application Area:annalysing drugs and metabolites in biological samples

"easy to use reliable reasonable maintenance effort"

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Dupont Australia Pty Ltd



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great service and support
Rating: 5.0

  • Application Area:Trace analysis

"Complete plan gives you confidence that you will have minimum downtime."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Weill Cornell Medicine



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Love how quiet they are
Rating: 5.0

  • Application Area:Instrumentation

"The nitrogen generators are great at providing an ample supply of nitrogen for our mass spectrometers. They are super quiet, and efficient."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: CSU



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    3 out of 5
The service has been good and prompt with the generators giving quality nitrogen.
Rating: 3.7

  • Application Area:Varied applications using LCQTOF, GCQTOF and LCQQQ

"The service has been good and prompt with the generators giving quality nitrogen."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Oklahoma Pain Center



  • Ease of use
    4 out of 5
    After sales service
    5 out of 5
    Value for money
    3 out of 5
Reliable if serviced every six months
Rating: 4.0

  • Application Area:Urine drug screening

"We use to the peak generators to supply nitrogen to our LC/MS/MS. We don't have any issues if the generators are serviced every six months (i.e. compressors are replaced). Our main issue with the generators are the compressors going out, other than that they work great compared to our one Parker generator. For our last service that was due, Peak called us to service the generators which was really great."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: foresite, inc



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
The product is excellent and the service is very outstanding
Rating: 5.0

  • Application Area:Supply nitrogen to chromatography systems

"The nitrogen generator has been in service for about three years and we have only had one issue. The service tech came out and fixed the equipment in a very timely manner."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Stanford University



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Wonderful service.
Rating: 4.7

  • Application Area:Routine maintenance on nitrogen generator.

"The maintenance for our nitrogen generator is a bit pricey, in my opinion. But for the ease and security of having a service technician to come, replace parts, or perform routine maintenance are worth it. Setting up appointments are a breeze and the technician is very approachable. So far so good."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Advanced Pain Care



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Works really well. Very satisfied!
Rating: 4.3

  • Application Area:LC/MS MS analysis of pain compounds in human urine

"We use this N2 generator to aid in operation of our Agilent LC/MS 6400. We have never had a critical problem with this machine. We have only had to keep up with regular PMs which have been executed both on time and with good feedback and efficiency from our technical representative. I would highly recommend this product and the service package to anyone in need."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Biocorp Clinical Lb, Inc



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Great results
Rating: 5.0

  • Application Area:Analyze metabolites

"Easy to use, great performance, well maintained, helps to achieve best results with great accuracy"

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Pacific University



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
Service Contract is worth it!
Rating: 5.0

  • Application Area:Nitrogen generator for mass spectroscopy

"This service contract is worth it - we have purchased one every year for the past few years and I never regret it. They are very good about contacting me before they come out for the preventative maintenance visit, and they always show up when they say they will. Turnaround time for repairs is also adequate. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2013

  • Organization: Saskatoon Research and Development Centre



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Great service and good value
Rating: 4.3

  • Application Area:Supply nitrogen gas for a mass spectrometer

"Great service and good values. The maintenance service was done on time. The complete service plan gives me a peace of mind. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: City of Tucson



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
This instrument is a vital part of the analytical system and we cannot work without it.
Rating: 5.0

  • Application Area:Forensic Toxicology

"The Complete plan offers maintenance for prevention of problems. It will replace parts that breakdown over time before they breakdown and stop your ability to do the analyses. The value for the cost is excellent. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: University of California, Davis



  • Ease of use
    3 out of 5
    After sales service
    4 out of 5
    Value for money
    3 out of 5
Good product; wish it was cheaper
Rating: 3.3

  • Application Area:Nitrogen generation for LC-MS in a pharmacology & toxicology academic lab

"The complete service plan does a good job of covering repairs and maintenance, but it's very expensive for a service plan."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Rush University Medical center



  • Ease of use
    5 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
Exceptional instrument that will support important scientific discoveries!
Rating: 4.3

  • Application Area:nitrogen generator

"We have an Agilent 6550 QTOF mass spectrometer with a chipcube and the Genius 3013 was the only nitrogen generator on the market that was able to meet the demands of this instrument. It is an outstanding instrument that, after 1 year, has had no issues with continuous use."

Review date: 07 Jun 2016 | Service Offering: Complete Plan
  • Status:

    Reviewer

  • Member since: 2016

  • Organization: Johns Hopkins University School of Medicine



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
Very reliable
Rating: 4.7

  • Application Area:nitrogen generator for Agilent LCMS system

"The N2 generator works well for our LCMS system. It needs a maintenance check approximately each year. E.g. replacing the motor and seals. We use it very frequently. "

Review date: 07 Jun 2016 | Service Offering: Complete Plan

Complete Protected is Peak Scientific’s world-class after sales care package specifically designed to give you complete peace of mind, priority access to worldwide technical support and a guaranteed on-site response time of under 48 hours in the US & UK, in the untimely event of breakdown.*

A Complete Protected plan allows you to mitigate against the consequences of unexpected generator breakdown and manage lifetime cost of ownership. With priority on-site repair and regular maintenance scheduled to suit you, our Protected plans help you minimize disruption to laboratory workflow, efficiency and productivity. All with the reassurance of no unexpected or hidden costs.

*72 hour response as standard for Alaska & Hawaii

Product Overview

Service Offering: Complete Plan by Peak Scientific Instruments product image

Service Offering: Complete Plan

Manufacturer Peak Scientific Instruments  |  Available Worldwide

4.6 / 5.0 | 88 reviews