MEDICA® EDI 15/30 by ELGA LabWater

Manufacturer ELGA LabWater
4.7
/
5.0
  |  5 reviews
Designed to directly feed clinical analyzers with up to 1.5 liters per minute of Clinical Laboratory Reagent Water standard grade water.


MEDICA<sup>®</sup> EDI 15/30 by ELGA LabWater product image
MEDICA® EDI 15/30
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Average Rating: 4.7
5 Scientists have reviewed this product

5 out of 5
Ease of use
5 out of 5
After sales service
4 out of 5
Value for money


  • Status:

    Reviewer
  • Member since: 2022

  • Organization: Duplin hospital



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
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Great
Rating: 5.0

  • Application Area: Hospital laboratory

"Well represented for company"

Review date: 14 Sep 2022 | MEDICA® EDI 15/30
  • Status:

    Reviewer

  • Member since: 2022

  • Organization: ECU HEALTHCARE



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    4 out of 5
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Fast service
Rating: 4.7

  • Application Area:Chemistry

"Called and had the part fast. good follow up."

Review date: 23 Aug 2022 | MEDICA® EDI 15/30
  • Status:

    Reviewer

  • Member since: 2022

  • Organization: Lourdes Ascension



  • Ease of use
    5 out of 5
    After sales service
    3 out of 5
    Value for money
    3 out of 5
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I wish the company had more responsive service
Rating: 3.7

  • Application Area:Distiller provides water to Chemistry analyzers. Analyzers provide lab results for ER patients.

"The Medica 30 is easy to use from a customer standpoint. There are only 2 filters that customers can replace. We have a service agreement to have PMs performed 2x per year. Other consumables are replaced at the PMs. The issue I have is the customer service after the sale. My units started alarming nearly 3 weeks ago. I would expect when I call a hotline for an alarming instrument, the company would diagnose the issue, order the parts and arrive to fix the issue in a timely manner. This company diagnosed the probable issue but then expected the customer to order the parts and once the parts were on site, they would come in to install. However, I did not realize they were waiting for me to get that ball rolling. Once I realized they were not ordering the parts and not scheduling anyone to come in to install the parts, I insisted the company order the parts. A few emails passed through the powers that be and as long as I assured them I had a PO to pay for these parts and service calls, they would order the parts and come to install them. That was 13 days after we had our first alarm and call to the company. The parts (RO membranes) arrived 6 days later and the FSE arrived the next day to install them - 20 days since the first alarm. In the meantime, to keep the water at a level that my instruments could use, we replaced the consumer-replaceable filters twice in those 20 days. Typically those filters last 2 months. They are $266 each and there are 2 per change. That is over $1000 in filter changes that might have been avoided if service had just been dispatched when we initially called ."

Review date: 13 Jul 2022 | MEDICA® EDI 15/30

Manufacturer's Response

We apologize for the delay in response time. An improvement plan is in place and a set of consumables is being shipped to you at no charge. Thank you for the trust that you are placing with the ELGA Service team and the preventative maintenance contract that was just renewed to keep your unit running smoothly.
  • Status:

    Reviewer

  • Member since: 2013

  • Organization: Synergy Medical Systems LLP



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
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Rating: 5.0
"Very sturdy and rugged. Have multiple purification technologies to provide you with pure water. Compact size with all modules built in one. Preferred choice for our Diagnostics labs. "

Review date: 15 Dec 2014 | MEDICA® EDI 15/30
  • Status:

    Reviewer

  • Member since: 2011

  • Organization: KFMC



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
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Rating: 5.0
"Compact and cost effective system"

Review date: 03 Sep 2011 | MEDICA® EDI 15/30

Designed to directly feed clinical analyzers with up to 1.5 liters per minute of Clinical Laboratory Reagent Water standard grade water.

Supplies a constant flow of high purity water which is maintained by recirculation through an optimum combination of water purification technologies. The MEDICA EDI 15/30 helps to increase the profitability of a laboratory by reducing the cost of ownership associated with running a water system, and  adds value to the clinical laboratory by reducing maintenance time, and reducing the number of interventions required increasing the efficiency of work processes. 

 

Product Overview

MEDICA<sup>®</sup> EDI 15/30 by ELGA LabWater product image

MEDICA® EDI 15/30

Manufacturer ELGA LabWater

4.7 / 5.0 | 5 reviews