Cary 630 FTIR Spectrometer by Agilent Technologies

"Product is highly effective. It is very easy to use and relocate as well. Sample preparation is very easy and user friendly."

"From routine identification and verification to advanced research applications, we always need the performance and flexibility to quickly, confidently, and cost effectively analyze a wide range of samples in our lab. Cary 630 FTIR Spectrometer is the most suitable instruments, when it comes to characterize the chemical composition and their presence. The instrument developed by Agilent Technologies, Cary 630 FTIR Spectrometer is very friendly and easy to use."

"The Cary 630 Instrument w/ PC and SW Bundle from Agilent Technologies is easy to maintain and use. My students and postdoc used it to measure the chemical structure of organic materials and polymers synthesized in our lab. We have used it for 1 year. The instrument is still in excellent condition. It is very user friendly and convenient. The test only takes a few minutes, and the results are reliable and reproducible. I think the quality of this instrument is very high, and it is highly recommended if you need a FTIR."

"This product serves my purpose, is portable, easy to carry to any lab in need. Resolution is not much, but good for me for the price I paid."

"Consistent results, ease of use, clear, explicit data. "

"A compact well designed, small, handy, easy to portable and easy to use spectrophotometer. Never saw an instrument with so many advantages. Whenever anyone uses this instrument for the first time, the first word I hear is, "Wow"."

"This model is very portable, easy to use and clean. It gives reproducible results. Sometimes the software crashes though and the application has to be restarted again."

"We purchased Cary 630 as it was claimed to be maintenance free equipment. We are a pharmaceutical CRO running about 10-15 samples a day on FTIR. Several issues were observed with this equipment. It heats up very quickly due to small design and starts hanging. The workaround provided by Agilent engineers was to place it directly under the AC and reduce room temperature significantly. The FTIR requires frequent nitrogen flushing and replacement / drying of desiccant - every few weeks. Even then, the laser source has had to be changed twice in last four years, and the interferometer has gone bad. Agilent recommended that their FTIR needs to be in a dehumidified environment with humidity below 35%. Despite having a 5 year warranty and Comprehensive Maintenance Contracts (covering all parts and preventive maintenance) from Agilent, after 3 months of dilly-dally, Agilent has asked us to pay almost 50% of the cost of the equipment for replacement of parts. We have had to procure an FTIR from another vendor due to this. Not just this, their sales team contacted us after 3 months of delay and told us they were willing to buy-back the equipment, if we purchased a new FTIR from them. I would say this was a very bitter experience and poor service."

"We purchased the Agilent Cary 630 for our pharmaceutical QC lab operations. However, the instrument has led to several issues: (a) The instrument was sold as a portable FTIR, for factory shop floor, but within the first year, the instrument, which was in a climate controlled QC lab, started hanging. The instrument heats up significantly due to its compact size during operation, due to which the engineer asked us to keep it directly under the AC vent. They also refused to give a Comprehensive Maintenance Contract on it, which I have never heard of from a vendor. But since this is a critical requirement for our QC lab, they finally agreed. (b) In the third year the laser source went bad. Initially Agilent's team refused to change it, but when provided with their own document stating 5 year warranty, they replaced it. (c) A few months later, the interferometer went bad. This time after 3 months of wait and shipping the instrument to their site, they refused to honour their CMC and provide repairs or parts without charges (equal to 1/3 the cost of the instrument). (d) We finally purchased another vendor's IR. For us, it was an extremely bitter experience of Agilent's service (or lack of it) and faulty equipment."