Aeris Research edition - XRD by Malvern Panalytical

Manufacturer's Response

Dear Shakila, we are happy to hear your positive feedback and wish you and your team a continued positive experience and excellent research work ahead using our Aeris instrument.

Manufacturer's Response

Thanks Damian, for your positive feedback. It’s great to hear your teaching and research facility has successfully run already so many samples with Aeris. We believe the instrument is very well suited for such environment and your work confirms it. We are proud we can contribute in this way to continuous progress in academic research using XRD. Please keep up the good work!

Manufacturer's Response

Many thanks for your precious feedback, we wish you and your team lots of research success using Aeris.

Manufacturer's Response

Thank you Jim for your positive feedback, happy to hear this from a satisfied Aeris user. We wish you and your colleagues excellent research work with your Aeris.

Manufacturer's Response

Dear Yun, thank you for your positive feedback we really appreciate our customers sharing their experience. I’m sure our local service team will support you and resolve any issue you might have. I wish you and your colleagues excellent research work with your new Aeris.

Manufacturer's Response

Thanks a lot for reviewing the Aeris benchtop XRD system. I’m happy to read that the Aeris is doing an outstanding job in your challenging environment for pharmaceutical formulation development. Are you aware that we recently made available on Aeris our newly released OmniTrust solution for regulated environments? Please reach out to your local team in case you want to learn more about it. I wish you and your colleagues many years of excellent quality work with your Aeris.

Manufacturer's Response

Thanks a lot for your review on Aeris and your positive feedback on its performance and its ease of use. Being you one of the first users of this instrument we are aware of the initial issues you had with network sharing and software upgrades as well as hardware related issues with respect to the Goniometer and proper water cooling. To my understanding, also through feedback from other contacts in your company, these initial issues have been resolved and the system is working properly now. Should you still have any concerns or questions please don’t hesitate to DM me at willijan.vissers@panalytical.com We appreciate you are happy with your instrument and we wish you great research and satisfying use in the years ahead!