Envoy 500+ Chemistry System by ELITechGroup Clinical Chemistry

"The Envoy 500 is a good instrument if not running ISE electrolytes. ISE's are a living nightmare on this instrument. Either you get standardization and controls are out or it will not standardize at all. All other tests work great on the Envoy. Customer service is knowledgeable of the machine and in how to walk you through trouble shooting. Elitech should take another look at how the ISE works on the instrument. If not for the ISE issue this would be a great instrument."

"Envoy decent small volume analyzer. Solid performer with standard chemistry testing. Dry ISE only technology not perfected on analyzer. Technical service very good and accessible. Company responsive to reasonable requests."

"This unit is easy to use and it's fast! You can judge it by the size - it runs faster than many floor units. The software is broad with many capabilities to help the user. It's simple to use and to maintain."

"Great analyzer , dependable, fast, accurate, cost effective. I have been running it ten years now."

"The Envoy 500 is great in terms of ease of use and reliability. Having the ability to run our patient samples in the office is convenient and saves time in turn around."

"Easy to use, great result reproducibility, efficient and fast, greatly recommended to others"

"It depends on the day! Some days the Envoy 500+ runs very smooth, while other days are not so smooth. The standards can be frustrating at times if they don't standardize. Most days I feel like I know what to do if something is not functioning properly but if not technical support is fantastic. I can call anyone in technical support and they're very knowledgeable of the analyzer."

"Machine is easy to maintain. Reagents doesn't expire fast. Did parallels with reference lab, results are comparable."

"Very easy and efficient chemistry analyzer for use in small laboratories"

"I have used one since 2007 and took advantage of the offer to upgrade to a 'plus'. Easy for someone with clinical chemistry background to learn and use, MLT or MT. Performs tests requested by physicians and also has option of user defined tests."

"Easy to use, and user friendly Operator Manual. Performs dilutions and calculations. Reproducibility is good and reagent stability on most assays is 28 days. When needed- technical support is always knowledgeable and helpful, including following up post service call. We have not had the need very often to have field service do a repair-however on the few occasions excluding required yearly PM's, they have been very timely and able to resolve any issue the same day."

"Easy to use. The only issues i have is with the ISE Module. It takes time to get it running. We've been getting excellent support from EliTech which helps a lot."

"The ElliTech Envoy 500 Plus is an excellent instrument and very reliable. The instrument is also very user friendly!"

"This is a great chemistry analyzer. My second in fact!! Very easy to use and very efficient. No problems what so ever!!"

"The product is reliable and easy to work with, precision and accuracy has been attained so far. Results are quickly obtained. Pre prepared reagents make loading easy and less messy. Their great technical support team makes life very easy they work with you step by step to solve problems I have to recommend them for a phenomenal job they are doing."

"The analyzer is relatively easy to use. The reproducibility is good so long as it is watched carefully and closely as the calibrations don't seem to be very stable, as evident by the manufacturers requirements to re calibrate every time a new reagent is put on regardless if it is the same lot. The electrolyte module is good but difficult when it requires repair such as tubing changes and electrode changes. The cost is not good at all, reagents are very expensive as well as consumables."

"Easy to use and satisfied with the results. Purchased for a physician practice and have been happy with the servicing of the equipment as well as the technical capabilities."

"I've been using the envoy for multiple years and find it easy to use and accurate. The maintenance is easy and once the instrument is loaded you can walk away and run other instruments. Products have long expiration dates and cost effective."

"Small and easy to use in a doctors office. fast enough for our 40-50 chemistries per day."

"Good Results. Reliable Performance mechanically solid with few Interruptions in daily activities"

"Results are great when validated with other methods/instrument. Reproducibility is awesome!"

"It is a machine that is very easy to use. I have had the envoy 500 for the last 10 years and it is a great machine for a doctors office."

"The training we received prior to working on the Envoy and the customer service the whole time we have had the Envoy have been beyond great. Any time we have a question or problem they are able to answer it fairly quickly. Running multiple samples at the same time is great, we are able to get results out to our providers so much quicker now. It means the world to our patients that are hard to reach when not in clinic, med changes can be made during the same visit. We have taught four other MA's how to use the Envoy, the basics of how to run a sample and what results to report are very easy. Only the original two of us do any maintenance."

"Wonderful fit for our lab and our volume, easy to operate in batches or random sampling. Testing, calibrations, dilutions and maintenance make this machine our top choice over the last ten years. Great platform of testing options and customer service. Very reliable with a minimum of down time."

"The machine was already purchased when I took over but i was extremely unhappy with it. It never worked 100%, even though PM was done, it took forever to run a sample. Some of the controls would never come in because the instrument wouldn't read the reagent bottles. It was just a mess."

"Easy to use. Fast and Accurate results. 52 samples at once."

"Easy to use. Any problems we have had, tech support has helped out tremendously."

"It is easy to use. Reliable and simple opration with less consumables. The QC program could be improved."

"The Envoy 500+ is an excellent analyzer and I would recommend it to any Laboratory. It is very reliable and very easy and straight forward to use. Maintenance is minimal and output and reliability is outstanding."

"This handles the bulk of what I do, it is consistent and reliable. When treated right Envoy 500 makes it easy to get the job done. If there is any question the Tech Support Team is one of the best I have come across, it's like they're in the lab with you! It's maintenance reminders are helpful and easy to access. Easy to understand and work with, even for new users."

"They have been a great company. They have always been able to help me get machine up and running. Sometime there has been a delay when getting service into help, but overall has been a good company."

"The Envoy has made a difference in our patient care. The tech support is amazing."

"The Envoy 500 is very easy to use and is an asset within our family practice. We run a wide variety of chemistries in the laboratory and the Envoy 500 instrument is efficient, plus I can get results quickly for our critical patients. That helps our physicians greatly. Every time I have questions the technical service team is professional and knowledgeable and I usually have the issue resolved immediately. The only issue I have is the cost of the electrodes and how often they need to be changed. Besides that, Elitech makes a great instrument which we will continue to use for a long time. "

"The Envoy 500 has been dependable in our laboratory. The proficiency testing yields good results. Our instrument is about 10 years old and is still functioning well. The technical support provided by ELITech is superb, better than any I've dealt with in my 45 years experience in the medical laboratory."

"We have had several problems with the machine. Several of the parts have been replaced and still we continue to have problems particularly with the ISE. We rarely have two weeks in a row where the machine will run properly and give us reliable results. The service department is great in helping us resolve our problems. It would be great if I weren't on a first name basis with the service department. Alice and Todd are great."

"The Envoy is easy to use as long as you do your maintenance. I have not been entirely happy with the new reagents that ELITech has brought into play. My service engineer has been great but has moved to another job. Tech support is helpful. Results are reproducible and accurate. Proficiency testing has been good. An LIS is a MUST have for quality control monitoring."

"Envoy 500 is very good chemistry analyzer. I have 4 Envoy and I am very happy with this, great analyzers but service is not very good."

"We have been using this instrument for a year now. It is user friendly. The computer application with the Envoy is easy to understand. The more you use it the more familiar you become with it. The results that we provide for the doctors in our group are reliable. We have had minimal downtown. Tech support is good and service comes in a timely manner if we have problems."

"The Envoy 500+ Chemistry Analyzer is a very cost-effective and wonderful piece of equipment. It is a table-top model and ideal for small hospitals or physician offices. Actually, this instrument would be great for larger facilities if there were two different instruments in case one was down. I would recommend the 500+ to anyone who contacts me."

"Instrument has great updates. Seems to give good recovery for results."

"Good results but machine can be temperamental. Overall, profitable machine."

"The instrument, itself, is easy to use. We have had to replace parts much sooner than anticipated and there has been an ongoing issue with our ISE reproducibility. We go through far more reagent, calibrator and control than the manufacturer recommends."

"The Envoy 500 is very easy to operate and gives fast reliable results. Maintenance is easy and fast so you can to work, with less "down time" for maintenance procedures. The after sale service has been outstanding. The technical support staff is one phone call away. They are very friendly and capable to solve any issue you may have. The on-site service staff have been fantastic as well. The Envoy 500 is great value and consumables are very affordable. I would highly recommend this instrument to anyone who is looking for a table top chemistry analyser. It has been great instrument."

"We have had our Envoy for 7 years. It is very easy to use, economical and most issues can be fixed with phone conversations with service rather than on site technicians. The only downside is, once again, and ISE for electrolyte studies. If we are going to have issues, it is invariably on the ISE side of things."

"This analyzer is a great value. The support staff are helpful and will send service promptly if the issue cannot be resolved over the phone. The reactions take place in glass cups which are washed and reused after each cycle so there are no disposable cups. The operation is easy and there isn't much maintenance besides ISE tubing changes. "

"We had a few problems with our lytes but this has been resolved. It is easy and fast. The only problem is we no longer can use plasma for Ca. This has been a problem for us being a stat oncology lab."

"I have had my Envoy 500 for almost six years. I have found that the instrument is accurate and fast. I work in a POL and function as a stat lab for my providers. The instrument is relatively maintenance free. As long as I do the monthlys and take care of those ISEs then it keeps on running smoothly. The reagents are undergoing some changes at the present which I will have to evaluate as I put them onboard. The calibrations curves are extremely stable. I liked the option of using lithium heparin plasma on the analyzer but the new Calcium reagent can only use serum. This does increase my turnaround times as I now have to let the specimens clot before centrifuging and I have several patients on Warfarin. Over all I have been pleased with the analyzer and have an average service call about once every two years, not including the yearly PM."

"This is a state-of-the-art machine, with two probes that make our work faster and simpler. I would recommend this analyzer to any physician's office laboratory because it would make their work so much easier."

"It is an easy to use bench-top analyser. It is our second Vital Diagnostics chemistry analyzer. We love our field service representative and have always gotten excellent service from him and the phone support services at Vital. "

"I would give the envoy a 5 star rating. I have had it for more than six years now and myself and physicians love it. It serves our needs greatly. I have been able to teach a few nurses to use it also and they like it too. It isn't complicated to run and it’s a little workhorse. I am extremely satisfied with the service. The girls are very knowledgeable and quick to respond. Field engineers are awesome and prompt. They work over the phone with me, also, to try and keep me running until they get here. My only complaint is that they changed PMS to once a year and I feel it should be at least every nine months. It is worth every dollar we purchased it for."

"I love my envoy, it is very easy to run and also easy to trouble shoot if there is a problem. I love it so much he has a name it is Clayton "

"The Enovy 500 is an excellent chemistry instrument. Tech Support does a really good job. "

"I have had every machine prior to the Envoy and still feel this is one of the best bench top Chemistry Analyzers I have ever had. The consumables are minimal in comparison to other analyzers and I would recommend this analyzer to anyone."

"This is an excellent choice for POL labs. Their after sales contact is not good, but excellent technical service-onsite repair, minimum downtime, cost effective solution except service contract is expensive. "

"The Envoy 500 is easy to operate with the ability to walk away from instrument when in operation. The electrodes of the ISE Module are fairly easy to change when following instructions and exercising patience while the module stabilizes. The customer service and Tech Support team are great-- they answer questions promptly and give you a check-up call to make sure issue has been resolved. Prior to the purchase of the Envoy 500, I do wish my company would have been more knowledgeable concerning choosing an instrument to handle our patient volume. This is a great instrument with great test menu for an active practice. "

"We love the Envoy 500. It is user-friendly, reliable and comes with excellent tech support. We also find the communications regarding updates and/or issues are timely and are easy to understand. We are still glad we chose the Envoy 500 and we've had it approximately 7 years. I would highly recommend it to anyone needing a benchtop analyzer in a POL environment. "

"Ease of use: User friendly except for printing Levy Jennings graphs at end of month. After Sales Services: PM person very good. Tech support via telephone not as good as should be. Value for Money: Good. Wish I would have know ISE's are such a problem. This is a continuous problem since day one. problems since day one."