DxH 900 Hematology Analyzer by Beckman Coulter

"The analyzer itself is a workhorse and can deal with high workloads. Connected systems are modular, allow for more DxH 900s to be connected, but there is a drawback to these connected systems - software failures. I had learned through another laboratory that their DxH 800s, the previous systems upon which the 900s are built, had issues with the DxH software crashing in the middle of intense workloads while the user is operating the user interface on the instrument. We have also experienced these problems on the 900s, which leads me to believe that Beckman knew this problem existed through service calls with clients of the connected DxH 800s, but did not fix this before releasing the DxH 900s. We also utilize the MDW parameter on the DxH 900s, because of its novelty, it was hard to find resources on how other laboratories report the parameter. We've found a good system for this but if I had a recommendation for Beckman Coulter it would be to devote resources into the application resources for hospitals."

"Service is always fantastic whenever we have issues. Machine is very reliable and is rarely down."

"The analyzer is great! Very easy to use as well as maintain. Customer support is a phone call away! After sale care is a little bit complex. Untrained or inexperienced employees could easily spill stains on the analyzer which are impossible to remove, other than by replacing those parts. Other than that, the analyzer is highly reliable, precise and always accurate."

"Very effective. High quality results. Easy to use. Highly recommended."