Milli-Q® Services & Support for your Water Purification System

Get the best performance from your water purification system from the people who designed and built it. We provide best-in-class service plans and maintenance options to meet your individual needs. Plus, MyMilli-Q™ Digital Services simplifies system management and allows remote monitoring and support.

With Milli-Q^® Services, you can have confidence in our quality certified and globally harmonized expertise. Only Milli-Q^®-certified field service engineers perform the installation, validation, qualification, and maintenance of our water systems. From preventive maintenance and user training to supporting your compliance with regulatory guidelines (e.g. GLP, cGMP), our specialists are at your service.

To ensure your Milli-Q^® system continuously operates at optimum efficiency, we provide a range of service plans that can be tailored to suit your application, compliance, and budgetary requirements. Advantages of Milli-Q^® Service Agreements:

• Technical Support Hotline – Unlimited access to in-house support who can investigate and solve issues, and schedule service visits.
• Quality Certified & Globally Harmonized Expertise – Only Milli-Q^®-trained service engineers repair and maintain our systems, in compliance with our worldwide auditable SOPs.
• Preventative Maintenance Visits – A scheduled comprehensive system check-up to replace aging connections and tubing with our Maintenance Kit—traceable with a standardized visit report.

As part of your service plan, save time with MyMilli-Q™ Digital Services, our online solution that simplifies Milli-Q^® water system management, streamlines audit preparation, and maximizes lab productivity. Key digital service features include:

• Digital Portal – The troubleshooting portal supports fast, remote troubleshooting via your Analyzer Hotline. Clinical customers may avoid unnecessary service visits and reduce downtime.
• Contract Management – With a MyMilli-Q™ account, you can quickly track service history, schedule maintenance visits, renew your service contact, manage consumable orders and more.

Supported by MyMilli-Q™ Remote Care Online Monitoring and Service Capability

Embedded in Milli-Q® HX 7000 SD systems, MyMilli-Q™ Remote Care is an online service capability that operates as an extension of Milli-Q® Services. MyMilli-Q™ Remote Care lets you securely manage your system from anywhere at any time, supporting your lab’s optimal productivity.

Key features of MyMilli-Q™ Remote Care:

• 24/7 secure online access to real-time system performance data as well as quality reports archived over the last 2 years
• Rapid, online diagnostics—and even remote repair—by our service team
• Receive immediate and customized notifications of system alerts and alarms by email and SMS
• Full data traceability as well as effortless data access and retrieval capabilities facilitate accreditation and reaccreditation processes