Ortho Clinical Diagnostics Announces Ortho Care

Ortho Clinical Diagnostics, a global leader of in vitro diagnostics, have announced Ortho Care™, a comprehensive collection of high-quality lab services and resources provided to Ortho customers at hospitals, hospital networks, blood banks and independent labs to enhance their overall performance.

Ortho Care is a holistic support program that provides traditional, onsite expert support and consulting and predictive, connected technologies. Ortho Care enables labs to take full advantage of Ortho’s solutions to deliver fast, accurate diagnoses. Ortho is the world leader in immunohematology, which ensures that blood used in transfusions is safe and appropriate for each patient, and a leading global provider of platforms and tests for clinical labs to help them improve diagnosis and treatment and run more efficiently and effectively.

“Ortho takes a very customer-centric approach in supporting the labs we serve across the continuum of care they need to deliver,” said Alex Socarrás, executive vice president of Global Commercial Operations at Ortho. “By providing a complete support program that anticipates customers’ needs, Ortho helps lab professionals deliver fast, accurate diagnoses and avoid system downtime. This type of support is now more critical than ever, as labs face increasing pressure to deliver more value to the hospitals they serve, often with diminishing staff and resources.”

The customer-centric approach behind Ortho Care includes: a team of highly educated field and remote support staff, e-Connectivity™ Technology and the Predictive Technology Center, both of which Ortho uses to predict and prevent issues before they occur; the ValuMetrix^® team, which advises customers on lean process engineering and reimagines the lab as a more productive, efficient value driver for the hospital; a robust customer training program and the Knowledge Center, which provides data and information on best practices in lab management.

“Ortho has a long history of supporting the diagnostic professionals who are so vital to our health care system, and Ortho Care is the next step in living that commitment,” said Zachary Ballard, vice president of Ortho Care. “Our customers need consistent, predictable performance from their platforms, with maximum uptime. Ortho Care helps them achieve the consistency and predictability they require.”

Earlier this year IMV, Ltd., a leader in market research for medical imaging and clinical diagnostic instruments, issued three ServiceTrak™ reports, in which Ortho was ranked #1 in overall service performance by an original equipment manufacturer (OEM) in the in vitro diagnostics industry. The rankings are based on opinions of laboratory professionals working in U.S. hospitals representing more than 3,000 systems. Ortho was rated #1 for overall service performance in all three ServiceTrak industry reports: Integrated Systems, Immunoassay Analyzers and Automated Chemistry Analyzers. In addition to the overall #1 ranking, Ortho was also rated #1 for OEM service engineer performance, overall clinical application specialists and OEM training program.