MAIA, the AI-based Assistant for your sample preparation
18 Mar 2026
In this video, Milestone demonstrates MAIA, the new artificial intelligence-based support system designed to enhance customer assistance and operational efficiency for ultraWAVE 3 and ETHOS systems. MAIA is the latest evolution of Milestone Connect that has provided users with access to technical know-how since 2014. With MAIA, You can access immediate, context-specific information to support daily laboratory operations. Interact with MAIA via a built-in chat interface or via voice commands and get guidance on sample handling, method selection, maintenance procedures, and troubleshooting.
About the company
Milestone
Milestone has been active since 1988 in the field of microwave sample preparation. With around 35,000 instruments installed worldwide, we are the acknowledged industry leader in microwave technology. Milestone's vision is to help chemists by providing the most technologically advanced instrumentation for research and quality control. Our products offer a wide range of applications, such as microwave acid digestion, solvent extraction, synthesis and ashing. Furthermore we create products for acid purification and direct mercury determination in solid, liquid and gas samples. We offer our customers the highest level of application support, building up over the years a relationship based on trust and commitment.
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