CrossLab Preventive Maintenance by Agilent Technologies

4.5
/
5.0
  |  2 reviews
Agilent CrossLab Preventive Maintenance ensures that your instruments deliver peak performance while minimizing unplanned downtime.


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Agilent CrossLab Preventive Maintenance
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Average Rating: 4.5
2 Scientists have reviewed this product

5 out of 5
Ease of use
5 out of 5
After sales service
5 out of 5
Value for money


  • Status:

    Reviewer
  • Member since: 2021

  • Organization: King's College London



  • Ease of use
    4 out of 5
    After sales service
    4 out of 5
    Value for money
    4 out of 5
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If you have budget for the service don't hesitate!
Rating: 4.0

  • Application Area: Maintaining and repairing service for Agilent Q-TOF

"We have been using Agilent's preventative maintenance service for 4.5 years. According to the contract they fix any problems, help through remote engineers and send parts if necessary. In general service is very fast and they follow by emails or calls. Additional to this their annual maintaining service saves a lot of time and money. We are going to prolong our service contract few more years."

Review date: 07 Jul 2021 | CrossLab Preventive Maintenance
  • Status:

    Reviewer

  • Member since: 2019

  • Organization: NCSU CVM



  • Ease of use
    5 out of 5
    After sales service
    5 out of 5
    Value for money
    5 out of 5
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Excellent service at a reasonable price.
Rating: 5.0

  • Application Area:Pipette and balance calibrations

"DNA Calibrations is a regional service company located in the research triangle area of NC. They do excellent work at a reasonable price. I highly recommend them if you are in need of pipette and/or balance calibration services."

Review date: 14 May 2021 | CrossLab Preventive Maintenance

Agilent CrossLab Preventive Maintenance ensures that your instruments deliver peak performance while minimizing unplanned downtime. Our factory-recommended service ensures reliable operation and accuracy for a wide range of analytical systems, delivered by certified service engineers. All field personnel use high quality Agilent parts and supplies, and follow certified procedures for the highest levels of maintenance. 

CrossLab Enhanced Preventive Maintenance provides an additional level of service for instruments experiencing high use and/or harsh operating conditions. Expert Ion Source Cleaning services are also available to further minimize downtime and help assure the highest sensitivity from your mass spectrometer.

Features:

  • Factory-recommended service ensures reliable operation and accuracy for a wide range of analytical systems, reducing the incidence of instrument repairs by as much as 24%, and saving an average of two days per year of downtime, based on a five-year study.
  • Reduced downtime and proactive repairs save an average of 31% per year, based on the five-year study.
  • All field personnel use high quality Agilent parts and supplies, and follow certified procedures for the highest levels of maintenance.
  • Service includes all travel, labor, and supplies required, and follows proven procedures for the expert inspection, cleaning, calibration, and lubrication of your analytical system.
  • High-wear parts are proactively replaced according to defined maintenance procedures, regardless of condition.
  • Enhanced PM service includes replacement of most sample pathway components in gas chromatographs (GCs) or GCMSs GC and GC/MS systems equipped with headspace samplers.
  • Enhanced services includes proactive replacement of most solvent pathway components, regardless of condition, and detector components (including deuterium lamps) in LCs and the LC portion of LC/MS systems.