CrossLab Gold Plan by Agilent Technologies

For mission-critical systems, the Agilent CrossLab Gold service plan provides optimum coverage: proactive service that prevents instrument downtime and fast onsite response to your service requests.


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Agilent CrossLab Gold Plan
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For mission-critical systems, the Agilent CrossLab Gold service plan provides optimum coverage: proactive service that prevents instrument downtime and fast onsite response to your service requests.

Features:

  • Fast response – by the next business day – ensures that your lab equipment is up and running as quickly as possible.
  • All onsite repair visits to restore your system to operating condition are covered.
  • All instrument repair parts, consumables, and supplies required for repair are included.
  • An annual onsite preventive maintenance visit minimizes downtime and ensures optimal instrument performance.
  • Access to Agilent CrossLab Remote Advisor gives you real-time support with remote monitoring, diagnostics and reporting (where available).
  • Optional compliance services (available at a discount) guarantee that your lab will pass Operational Qualification.
  • An onsite cache of commonly used parts further ensures that your instrument is up and running as soon as possible.
  • An assigned service contact oversees your service needs.
  • Quarterly reviews to evaluate and continually improve the service relationship.