CrossLab Gold Plan by Agilent Technologies

For mission-critical systems, the Agilent CrossLab Gold service plan provides optimum coverage: proactive service that prevents instrument downtime and fast onsite response to your service requests.

Features:

• Fast response – by the next business day – ensures that your lab equipment is up and running as quickly as possible.
• All onsite repair visits to restore your system to operating condition are covered.
• All instrument repair parts, consumables, and supplies required for repair are included.
• An annual onsite preventive maintenance visit minimizes downtime and ensures optimal instrument performance.
• Access to Agilent CrossLab Remote Advisor gives you real-time support with remote monitoring, diagnostics and reporting (where available).
• Optional compliance services (available at a discount) guarantee that your lab will pass Operational Qualification.
• An onsite cache of commonly used parts further ensures that your instrument is up and running as soon as possible.
• An assigned service contact oversees your service needs.
• Quarterly reviews to evaluate and continually improve the service relationship.