Status:
ReviewerMember since: 2023
Organization: Government
Review of Peak Scientific's Nitrogen Generator: Reliable and Impressive Products
Application Area: Mass Spectrometry of small molecules
"We have been using the nitrogen generator from Peak Scientific for the past four years, and it has consistently provided a reliable gas supply to our mass spec. Although we faced a few minor issues, the Peak support team was helpful in providing good service. In fact, their after-sales care was so impressive that I would have given them a 5-star rating. They were very timely in their service, except during the COVID period when they faced a shortage of staff, which increased their response time. However, it would have been better if they had anticipated and acted in a timely manner because our research work cannot be delayed due to any maintenance-related issues. Despite this, I am confident that Peak Scientific will continue to provide great after-sales service and will come out stronger. As a satisfied customer with years of experience using their products, I would definitely recommend Peak Scientific's products to others."
Status:
ReviewerMember since: 2022
Organization: BioIVT
Good nitrogen gas generator
Application Area:Bioanalytical LC-MS/MS
"It's very effective product Genius 1024 and services for our applications. Good after sale care with annual preventive maintenance per service contract."
Manufacturer's ResponseHi Jian-Lu, thank you for your review of your Complete Plan. We always want to make sure our customers experience as little downtime as possible and it's great to hear that you've had such a good experience with the after-sales care from us.
Status:
ReviewerMember since: 2016
Organization: Revlon
Great service!
Application Area:Quality control (UHPLC-MSQ + FTIR)
"Excellent service and perfect efficiency. Maintenance service fulfills all expectations. Personnel is great and efficient. I strongly recommend this service."
Manufacturer's ResponseMario we are delighted that you are happy with your Complete service plan.
Status:
ReviewerMember since: 2016
Organization: Seirian Labs
Reliable gas generators and service engineers
Application Area:Gas supply for LCMSMS instruments
"The gas generators that are coupled to our LCMSMS instruments provide a reliable solution to keep our LCMSMS instruments running 24/7. If there is a problem, they are promptly fixed by knowledge and friendly service staff. "
Status:
ReviewerMember since: 2016
Organization: Aveda, Inc.
Very good service
Application Area:Natural Products research
"We have an older unit, but the service has always been able to solve the issues we have with it."
Status:
ReviewerMember since: 2016
Organization: Spirogen (Medimmune)
Great support
Application Area:Analyze biopharmaceuticals
"Very satisfied with the service, after sales support is great. Annual services organized and performed promptly, and any other requests dealt with quickly."
Status:
ReviewerMember since: 2016
Organization: Red Rock Laboratories, LLC
Solid product
Application Area:nitrogen generation
"This product has been great. It needed service for the first time in 5 years and was fast and reliable service. "
Status:
ReviewerMember since: 2016
Organization: Columbia Pain and Spine
Good purchase
Application Area:Toxicology Laboratory
"Excellent and durable piece of equipment as long as you have the service plan. The environmental conditions involved in the production of nitrogen require that this generator be serviced on a regular schedule. This generator is no different from any other in that it needs to be maintained by service personnel which have the knowledge and availability of parts to keep it running smoothly. "
Status:
ReviewerMember since: 2015
Organization: Green Biologics Ltd
Good results.
Application Area:GC Analysis
"Good products, performance is good and after sales service is very good."
Status:
ReviewerMember since: 2016
Organization: U.S. Food & Drug Administration
Would not recommend repeat purchase
Application Area:Mass spectrometry
"First, the logistics of the service plan between Peak and Sciex was terrible and second, the same exact malfunction occurred 3 times within the space of approximately 9 months. "
Manufacturer's ResponseHi Jack, thank you for your honest feedback. On this occasion there seems to have been a breakdown in communication to which our service team are working alongside Sciex to resolve this issue. If you require any additional assistance, please do not hesitate to contact us.
Status:
ReviewerMember since: 2016
Organization: Valley Behavioral Health - Highland Springs Lab
Great product and excellent customer service!
Application Area:Mass Spectrometry
"I am most impressed with the robustness and dependability of the product. We ran for over a year with no issues. When we finally did run into an issue the customer service was excellent. Very friendly and knowledgeable staff! "
Status:
ReviewerMember since: 2016
Organization: Lodz University of Technology
Very good
Application Area:Analysis of secondary metabolites from fungi
"Good conditions, everything goes without too much effort from my side"
Status:
ReviewerMember since: 2016
Organization: Precision Spine Care Laboratory
good machine
Application Area:LCMS generator
"Haven't had any problems, the one time a breaker went out service was fast and back up and running."
Status:
ReviewerMember since: 2016
Organization: University of York
Can't fault Peak's instruments or service
Application Area:Hydrogen generation for GC
"We have a pair of Peak PH600 hydrogen gens which were installed in our new labs to produce high purity H2 for our Thermo Trace 1300 GCs. These instruments have been totally reliable, very easy to use (it's just a simple dial to produce the right gas pressure) and maintain (very little routine maintenance required by us, except for refilling the water reservoir). I cannot comment on value for money, as the instruments were purchased by others as part of a building project, but I believe they were very competitively priced. Purity is spot on; we've never had an issue. Peak were also most helpful in arranging a service contract for these instruments, an annual preventative maintenance visit, which was easy to arrange and most professionally carried out. "
Status:
ReviewerMember since: 2016
Organization: El Paso County Coroner's Office
Great company
Application Area:Analyze for drugs in autopsy samples
"Peak Scientific has a superb service plan. The company is very responsive and the techs are knowledgeable, efficient, and friendly. All work done by Peak has been excellent. I have absolutely no complaints."
Status:
ReviewerMember since: 2016
Organization: INDICASAT-AIP
Great instrument
Application Area:Nitrogen Generator for ESI-q-TOF mass spectrometer (micrOTOF-QIII Bruker)
"It is very easy to use. Requires low maintenance, however in very humid environment one should be aware the filters do not get filled with water. When this happens the instrument makes quite loud noises and with a significant vibration."
Status:
ReviewerMember since: 2016
Organization: Siena College
Fast response time. Excellent customer service.
Application Area:Service contract on Gas Generator units
"Fast response time. Excellent customer service. When you call you get an actually human being on the line. They will keep your laboratory running."
Status:
ReviewerMember since: 2016
Organization: Ignyta
Reliable and robust accessory
Application Area:Analyze drugs in plasma
"The peak AB-G3 is a very reliable and robust piece of equipment."
Status:
ReviewerMember since: 2016
Organization: TASC, Inc
Good customer service.
Application Area:toxicology
"The service agreement is great, when someone is needed they are quick to respond and repair any issues we have with our generator."
Status:
ReviewerMember since: 2016
Organization: Cyprus Clinical Labs
Great Product!
Application Area:urine toxicology
"This has been a very reliable product. We will continue to use and get service from your company. Thank you for your continued support when we have issues with this product. "
Status:
ReviewerMember since: 2016
Organization: Nepenthe Laboratory Services, LLC
Service plans are a must for these nitrogen generators!
Application Area:urine toxicology using LC/MS/MS
"Service engineers are courteous and knowledgeable. All service calls were performed quickly and on schedule. "
Status:
ReviewerMember since: 2016
Organization: Kozmary Center
The Genius 1050 works fine.
Application Area:analyze urine toxicology samples
"The genius 1050 works fine. It is not as quiet as I was led to believe. The service is good although I wish they would take the air compressors with them instead of me having to mail them in."
Status:
ReviewerMember since: 2016
Organization: Nektar Therapeutics
Relatively carefree!
Application Area:LC & GC analysis
"Our nitrogen and hydrogen generators are dependable and easy to maintain on a routine basis. Any problems that have arisen were quickly addressed via tech support or dispatch for onsite repair under our extended warranty and service agreement."
Status:
ReviewerMember since: 2016
Organization: WaVe Life Sciences
Extremely reliable
Application Area:Oligonucleotide therapeutics
"The NM23LA nitrogen generator is a reliable instrument. We use it to provide nitrogen for our Agilent TOF and never had any issues with it."
Status:
ReviewerMember since: 2016
Organization: Shiel Medical Laboratory
This brand is definitely at the peak.
Application Area:Clinical Toxicology
"Nitrogen generator never broke down since last four years. Minor issues are promptly fixed by Peak Scientific service. Would definitely recommend Peak Scientific products."
Status:
ReviewerMember since: 2006
Organization: University of Cambridge Chemistry Labs
Nitrogen generator NM32LA and aftersales service. Can't live without.
Application Area:Nitrogen generator for Waters Synapt G2-Si
"We have had the nitrogen generator for nearly 3 years now and any problems have been dealt with in a timely manner. This helps to keep downtime to an absolute minimum. The annual PM is carried out efficiently at a time that is suitable to us. Both the system and service are top notch, would highly recommend both."
Status:
ReviewerMember since: 2016
Organization: West Midlands Newborn Screening Laboratory
Very reliable and excellent service
Application Area:Nitrogen generation for Tandem mass spectrometry
"We have used Peak Scientific nitrogen generators for many years to supply our Tandem mass spectrometers for Newborn Screening. They have proved very reliable and response from the service team excellent on the few occasions they have been required."
Status:
ReviewerMember since: 2016
Organization: New Britain Oils Ltd
I will purchase another one!
Application Area:Hydrogen generation to run gas chromatographs
"Equipment is easy to use, very reliable and very good after sales care with our ongoing service contract"
Status:
ReviewerMember since: 2016
Organization: CSIC
Excellent service, excellent people. They solve the problems quickly
Application Area:Chromatography
"The maintenance for Peak is very good. The attention and the service quality is excellent. Personal who work is very efficient and fast. This plan has all you can to have your instrument in the best conditions, because has included parts, workforce, and all that you need. "
Status:
ReviewerMember since: 2016
Organization: ANGUS Chemicasl
Service Plan all-encompassing and works well
Application Area:Maintenance Technologist / Purchasing
"Service group schedules and pre-sends PM parts that will be needed. Seamless service"
Status:
ReviewerMember since: 2016
Organization: Spine and Pain Center of San Antonio
Cannot do without our service plan
Application Area:Service for Nitrogen generator
"I'm a big supporter of service contracts. I've found in a decade of lab work that most major problems can be avoided by simple preventative maintenance. And the easiest, hassle-free, way of getting regular preventative care for my instruments is if we maintain service contracts. Even we stumble on other problems, our contract ensures they're handled quickly. I am exceedingly grateful that my company has strived to keep all service contracts, including our contract with PEAK, current. After all, it's not just one instrument that's down when there's a problem. It can affect our entire laboratory."
Status:
ReviewerMember since: 2016
Organization: University of Bradford
Great after sales service, does the job
Application Area:Chemical analysis teaching/research
"Reliable machine, chugs away with very little maintenance."
Status:
ReviewerMember since: 2016
Organization: Dartmouth College
Good Service Contract
Application Area:LC-MS/MS analysis of tissue samples
"The service plan for our Peak Scientific nitrogen generator was exactly what we were looking for to keep our system up and running continuously."
Status:
ReviewerMember since: 2016
Organization: Heidelberg University National Center for Water Quality Research
Great service agreement.
Application Area:environmental
"The process of setting up the service agreement was very satisfactory. Options were clearly identified, personnel were very knowledgeable and friendly (and patient). The field service technician was very helpful and willing to answer all questions. "
Status:
ReviewerMember since: 2016
Organization: Health Diagnostics and Research Institte
Great offer with good value
Application Area:Analyze metabolites in human specimen
"Very good after sales service and tech support. Feeling comfortable with using a product."
Status:
ReviewerMember since: 2016
Organization: Spine Works
Great results very stable generator
Application Area:toxicology
"Great quality able to achieve great results through my LCMS from nitrogen generator"
Status:
ReviewerMember since: 2016
Organization: The Francis Crick Institute
Great service and support. Very reliable and easy to use.
Application Area:Mass Spectrometry Proteomics
"Great service and support. Very reliable and easy to use. Engineers are always very friendly and helpful on site visits. Administrative staff are also very helpful when arranging the support contracts and service calls. "
Status:
Advanced ReviewerMember since: 2015
Organization: Analytical & Process Chemistry
Excellent value
Application Area:Bioanalytical method development
"Reliable, cost effective, solution for LCMS. High quality nitrogen and effective post-sales support. "
Status:
ReviewerMember since: 2016
Organization: Tribal Diganostics
Works great. No complaints. Service was prompt and effective.
Application Area:Generate N2 for LCMS
"Installation was performed by a service engineer. No problems in 6 months of use. Communication was easy to initiate and maintain. PEAK representative showed up and performed all maintenance, and was very polite."
Status:
ReviewerMember since: 2013
Organization: Johns Hopkins University
Consistent performance with minimal required maintenance.
Application Area:Analyze small and large molecules in various biological matrices using mass spectrometry.
"The Genius 1051 nitrogen generator consistently generates high purity gas based on the demands of the mass spectrometer to which it is connected."
Status:
ReviewerMember since: 2016
Organization: PSU
I have never used any other system.
Application Area:Proteomics
"I like the generator; it makes my life easier. Service is rapid within 2 days in general sometimes 1 day. "
Status:
ReviewerMember since: 2016
Organization: John Jay College
The products do handle the needs of our laboratory.
Application Area:Forensic Analysis
"The products do handle the needs of our laboratory."
Status:
ReviewerMember since: 2016
Organization: FSS
Excellent
Application Area:Drug confirmatory test
"Less maintenance, easy to use. For the 3 years that I’ve been using it, I don't have any problem, it totally works excellent."
Manufacturer's ResponseThank you for reviewing your Complete service plan. Glad to hear the unit is working efficiently and effectively.
Status:
ReviewerMember since: 2016
Organization: University of Toledo
Robust equipment but expensive to maintain.
Application Area:Analysis of Human tissues and fluids by mass spectrometry
"Gas generators are robust but must be maintained to achieve reliability and purity of product. The cost of the service contract is the only limiting factor in this academic setting. We appreciate the built in redundancy some of the units offer but are wondering if one larger unit would be more economical to maintain. It would be nice to get a longer lifetime out of the compressors 2 to 3 years instead of 1."
Status:
ReviewerMember since: 2016
Organization: Dartmouth Reference Laboratory
Peak Scientific is a great company to deal with
Application Area:Mass spectrometry
"Our nitrogen generators operate perfectly, and service is always quick to respond"
Status:
ReviewerMember since: 2016
Organization: University of Chicago
Awesome
Application Area:Mass Spec analysis of plant metabolites
"The instrument is reliable but when it does go down their field engineer is here in a couple days to get us up and running."
Status:
ReviewerMember since: 2016
Organization: Northbound Treatment Services
Great product great service
Application Area:gas generator for LCMS
"So far no problems with our gas generator. Well maintained by peak scientific."
Status:
ReviewerMember since: 2016
Organization: ABSCIEX Spain SL
Good product. Nice support from the Spanish Team
Application Area:Gas for LC MS systems
"The support in Spain is great. Easy to contact and fast response "
Status:
ReviewerMember since: 2016
Organization: Fairmount Santrol
Great results!
Application Area:Nitrogen Generator
"We got great service every year. They cleaned all the parts and replaced the consumables in a very detail way. It is very easy to reach the service team. They take care questions very quick. It is worthy to have such service."
Status:
ReviewerMember since: 2016
Organization: Food and Drug Administration
It was a great investment.
Application Area:Food, cosmetic, and drug color additives
"Easy to install and use, reliable thus far, and it requires minimum level of maintenance."
Status:
ReviewerMember since: 2016
Organization: MRIGlobal
Great product and customer service.
Application Area:Environmental Chemistry
"Their service department is extremely easy to contact. We decided to continue our service agreement after it expired because of their prompt response."
Status:
ReviewerMember since: 2016
Organization: NATIONAL LABORATORIES INC
Great performance
Application Area:Analyze drugs and metabolites in urine samples
"This product is easy to use and requires least of our attention"
Status:
ReviewerMember since: 2016
Organization: MUSC
Service was great.
Application Area:Mass Spectrometry Triple Quad
"We use this Nitrogen generator for our Waters Xevo Mass Spectrometer. It works well. Service was prompt and quickly performed. They helped me diagnose the problem over the phone so that parts could be shipped prior to reduce our instrument down time."
Status:
ReviewerMember since: 2016
Organization: Baxalta
A very reliable and top quality instrument
Application Area:Instrument equipment
"The service and reliability has always been top notch. Would definitely purchase another when the need arises."
Manufacturer's ResponseThank you William for your review. We are always here to assist if you need any further assistance.
Status:
ReviewerMember since: 2016
Organization: MRC
Excellent piece of equipment.
Application Area:nitrogen generator for mass spectrometry
"The nitrogen generator runs effectively 24/7 and has been very reliable. Service is prompt and excellent."
Manufacturer's ResponseThanks Claudia for reviewing your Complete Service plan. We are happy to hear that everything is running smoothly.
Status:
ReviewerMember since: 2016
Organization: Aberdeen Royal Infirmary
Not much goes wrong with them
Application Area:LCMSMS forensic toxicology
"Very reliable equipment with good response if any issues arise"
Status:
ReviewerMember since: 2016
Organization: UT Southwestern Medical Center
Appreciate the plan. It is essential to the everyday operation of our facility.
Application Area:Gas generators supply source of pure gas for MS/MS instruments used in a Core Facility.
"Instrument is easy to use (runs automatically) but occasionally compressors fail, so it is nice to have the Complete Plan to ensure the instrument is operational 24/7. As the instrument is used in a Core Facility this is very important. We occasionally have a little trouble getting an engineer in place for intermittent problems but they are quick to come when we have a complete failure. Service reports are issued quickly after the repair or preventative maintenance visit and I think the plan is reasonably priced given its absolute necessity."
Status:
ReviewerMember since: 2016
Organization: Advanced Pain Care
Great product, great service, and support.
Application Area:Urinary drug confirmation by LC-MS/MS
"Our nitrogen generator is extremely reliable, however, it does need servicing about every 6 months. Peak Scientific is always excellent about coming out for servicing in a very timely manner and we have been very happy with their support. We never have issues that our service contract has not covered and it has been worth every penny."
Status:
Advanced ReviewerMember since: 2010
Organization: Ernest Jackson
Happy with service
Application Area:Routine PM and breakdown servicing of chromatography instruments
"Happy with service to date. Engineers arrive promptly, and carry out their work in a friendly and efficient manner"
Status:
ReviewerMember since: 2010
Organization: U. S. Environmental Protection Agency
Good purity nitrogen for my instrument, keeps my analysis on time, reproducible and accurate!!!
Application Area:Environmental
"Good instrument with high purity for my instrument at a cheaper price."
Status:
ReviewerMember since: 2016
Organization: University of Manchester
Wouldn't go anywhere else
Application Area:Mass spectrometry / proteomics
"Service from Peak is uniformly excellent. Quick call back after first logging any issues, site visit usually within a couple of days by knowledgeable engineers who usually fix the problem that day. Clear communication."
Status:
ReviewerMember since: 2016
Organization: UNIVERSITY OF MISSOURI - COLUMBIA
Provides consistent nitrogen for our mass spectrometers
Application Area:Analyze peptides and proteins by mass spectrometry
"The nitrogen generator was delivered in a timely fashion, was professionally installed, and works great. The service provided to date has been outstanding."
Status:
ReviewerMember since: 2016
Organization: Akorn Pharmaceuticals
Excellent
Application Area:Nitrogen Generator for LCMS
"Very robust equipment and excellent customer care service"
Status:
ReviewerMember since: 2016
Organization: Hyphadiscovery
The service plan kept the instrument running
Application Area:nitrogen supply for MS and ELSD
"The complete plan has managed to keep the nitrogen generator running. We have had a few issues with the nitrogen generator failing, but the service plan has minimised the downtime."
Status:
ReviewerMember since: 2016
Organization: HHU
Great service
Application Area:Natural products metabolites in human samples
"The service was fast and highly recommendable. I would highly recommend all users to acquire this service in order to keep your nitrogen generator working in good conditions."
Status:
ReviewerMember since: 2016
Organization: IRD/PHPT
Satisfied on product quality and after sale service.
Application Area:Bioanalytical Science, Clinical Research Study, PK
"The PEAK nitrogen generator has operated well after it had been performed a preventive maintenance regularly. The engineer specialized on the product and can provide a good recommendation on the equipment operation and maintenance program. But the price for service contract is quite expensive, it would be great if PEAK can provide more option and more details on the service contract."
Status:
ReviewerMember since: 2016
Organization: Maria Curie Sklodowska University in Lublin
Just OK
Application Area:Circular dichroism puge system
"The service was great, but instrument (N2 generator) had to be repaired. I've ordered service package because I've heard about similar problems with other customers."
Status:
ReviewerMember since: 2016
Organization: MWD
Good product and great service.
Application Area:Low level Perchlorate analysis by IC-MS
"The apparatus works well, and having the service contract for yearly maintenance is very helpful."
Status:
ReviewerMember since: 2016
Organization: Integra Lab Solutions
Good service, good product, only one complaint so far.
Application Area:The service plan is used to maintain the Peak Gas Generator used by our LCMS.
"The product produces all of the various gases that our instrument needs. The handful of times that we've had maintenance issues with it, Peak has been good about providing remote service and onsite tech visits. The only issue that we've had so far is that, in our first visit by a Peak engineer, the generator was set back to factory defaults. After we pumped down over night, we discovered the next day that the volume of gas was too low to run our instrument. The Peak engineer was already on a plane that day. We ended up having to get help from the Sciex engineer, who determined the low gas volume. This is the only issue that we've had so far. "
Status:
ReviewerMember since: 2016
Organization: The RNA Institute
Great instrument performance, low noise. Customer service and follow up are very efficient.
Application Area:RNA Modifications
"High quality product, allows my analysis to be very reproducible. Maintenance is very minimal and the complete service takes care of any troubleshooting. If the instrument uses constant and high flow, that is, it has a LC attached, I would highly recommend this product rather than Nitrogen tanks as even though the day to day seems lower with the tanks, long term the generator offers a better value. "
Status:
ReviewerMember since: 2016
Organization: University of Stirling
Good quality instrumentation
Application Area:analysis of lipids in fish products
"The generators provided for our Waters LCMS systems are very reliable and we have had no problems at the moment. The systems are under one-year-old so are in the early days of method development. The systems are currently providing excellent quality nitrogen for our triple quad and TOF instruments. The fact that the instruments just run and do not need much maintenance and also the fact that Waters are happy to endorse the systems gives us full confidence that we have the right systems for the job. "
Status:
ReviewerMember since: 2016
Organization: University of Basel
Communication should be improved
Application Area:Metabolomics and Endocrinology
"The generator can be used easily and is stable working most of the time; however, the purity of nitrogen is not sufficient in our case, even if the laboratory environment was especially updated to over fulfil all requirements of the generator we observe high water load in the gas flow. Major problem we see with peak is communication. Customer details (for shipping and service) haven’t been updated since 2012. Service request are not solved in time (The indicated response time within the service contract (3 days) this is a not funny joke). Problems indicated during service are not transferred to peak or there was at least never ever a follow up contact. "
Status:
ReviewerMember since: 2016
Organization: IMIBIC
Easy to use and great support
Application Area:Proteomics
"It's a great product. Easy to use, easy to maintain and with a great sales and technical support."
Status:
ReviewerMember since: 2016
Organization: Nicolaus Copernicus University
Great product. Unusual customer care. High quality on-site service.
Application Area:DNA modifications analyses
"Great product. Unusual customer care. High quality on-site service."
Status:
ReviewerMember since: 2016
Organization: Johnson and Johnson Comapny
Value for Money product
Application Area:Nitrogen generator in combination with LC_MS
"Peak Scientific provide good service for the instrument in CMC. As well as that, the instrument is very well designed and there are always very little issues with the instrument. Company purchased the instrument in 2009 and in 2016 for the first time instrument encountered a problem. "
Status:
ReviewerMember since: 2016
Organization: Bosch Mass Spectrometry Facility, Medical Foundation building, Sydney Medical School
Compulsory piece of equipment for our LCMS instrument
Application Area:annalysing drugs and metabolites in biological samples
"easy to use reliable reasonable maintenance effort"
Status:
ReviewerMember since: 2016
Organization: Dupont Australia Pty Ltd
Great service and support
Application Area:Trace analysis
"Complete plan gives you confidence that you will have minimum downtime."
Status:
ReviewerMember since: 2016
Organization: Weill Cornell Medicine
Love how quiet they are
Application Area:Instrumentation
"The nitrogen generators are great at providing an ample supply of nitrogen for our mass spectrometers. They are super quiet, and efficient."
Status:
ReviewerMember since: 2016
Organization: CSU
The service has been good and prompt with the generators giving quality nitrogen.
Application Area:Varied applications using LCQTOF, GCQTOF and LCQQQ
"The service has been good and prompt with the generators giving quality nitrogen."
Status:
ReviewerMember since: 2016
Organization: Oklahoma Pain Center
Reliable if serviced every six months
Application Area:Urine drug screening
"We use to the peak generators to supply nitrogen to our LC/MS/MS. We don't have any issues if the generators are serviced every six months (i.e. compressors are replaced). Our main issue with the generators are the compressors going out, other than that they work great compared to our one Parker generator. For our last service that was due, Peak called us to service the generators which was really great."
Status:
ReviewerMember since: 2016
Organization: foresite, inc
The product is excellent and the service is very outstanding
Application Area:Supply nitrogen to chromatography systems
"The nitrogen generator has been in service for about three years and we have only had one issue. The service tech came out and fixed the equipment in a very timely manner."
Status:
ReviewerMember since: 2016
Organization: Stanford University
Wonderful service.
Application Area:Routine maintenance on nitrogen generator.
"The maintenance for our nitrogen generator is a bit pricey, in my opinion. But for the ease and security of having a service technician to come, replace parts, or perform routine maintenance are worth it. Setting up appointments are a breeze and the technician is very approachable. So far so good."
Status:
ReviewerMember since: 2016
Organization: Advanced Pain Care
Works really well. Very satisfied!
Application Area:LC/MS MS analysis of pain compounds in human urine
"We use this N2 generator to aid in operation of our Agilent LC/MS 6400. We have never had a critical problem with this machine. We have only had to keep up with regular PMs which have been executed both on time and with good feedback and efficiency from our technical representative. I would highly recommend this product and the service package to anyone in need."
Status:
ReviewerMember since: 2016
Organization: Biocorp Clinical Lb, Inc
Great results
Application Area:Analyze metabolites
"Easy to use, great performance, well maintained, helps to achieve best results with great accuracy"
Status:
ReviewerMember since: 2016
Organization: Pacific University
Service Contract is worth it!
Application Area:Nitrogen generator for mass spectroscopy
"This service contract is worth it - we have purchased one every year for the past few years and I never regret it. They are very good about contacting me before they come out for the preventative maintenance visit, and they always show up when they say they will. Turnaround time for repairs is also adequate. "
Status:
ReviewerMember since: 2013
Organization: Saskatoon Research and Development Centre
Great service and good value
Application Area:Supply nitrogen gas for a mass spectrometer
"Great service and good values. The maintenance service was done on time. The complete service plan gives me a peace of mind. "
Status:
ReviewerMember since: 2016
Organization: City of Tucson
This instrument is a vital part of the analytical system and we cannot work without it.
Application Area:Forensic Toxicology
"The Complete plan offers maintenance for prevention of problems. It will replace parts that breakdown over time before they breakdown and stop your ability to do the analyses. The value for the cost is excellent. "
Status:
ReviewerMember since: 2016
Organization: University of California, Davis
Good product; wish it was cheaper
Application Area:Nitrogen generation for LC-MS in a pharmacology & toxicology academic lab
"The complete service plan does a good job of covering repairs and maintenance, but it's very expensive for a service plan."
Status:
ReviewerMember since: 2016
Organization: Rush University Medical center
Exceptional instrument that will support important scientific discoveries!
Application Area:nitrogen generator
"We have an Agilent 6550 QTOF mass spectrometer with a chipcube and the Genius 3013 was the only nitrogen generator on the market that was able to meet the demands of this instrument. It is an outstanding instrument that, after 1 year, has had no issues with continuous use."
Status:
ReviewerMember since: 2016
Organization: Johns Hopkins University School of Medicine
Very reliable
Application Area:nitrogen generator for Agilent LCMS system
"The N2 generator works well for our LCMS system. It needs a maintenance check approximately each year. E.g. replacing the motor and seals. We use it very frequently. "
Complete Protected is PEAK Scientific’s world-class after sales care package specifically designed to give you complete peace of mind, priority access to worldwide technical support and a guaranteed on-site response time of under 48 hours in the US & UK, in the untimely event of breakdown.*
A Complete Protected plan allows you to mitigate against the consequences of unexpected generator breakdown and manage lifetime cost of ownership. With priority on-site repair and regular maintenance scheduled to suit you, our Protected plans help you minimize disruption to laboratory workflow, efficiency and productivity. All with the reassurance of no unexpected or hidden costs.
*72 hour response as standard for Alaska & Hawaii
Manufacturer PEAK Scientific Instruments | Available Worldwide
4.6 / 5.0 | 90 reviews