Industry News: Stago’s Global Haemostasis Solution Provides Premium Service

07 Oct 2011

Diagnostica Stago has announced today its Global Haemostasis Solution, a UK based haemostasis hotline comprising of application support, after sales care and training services. The company, which is dedicated to the field of haemostasis, has designed the solution to ensure that customers are provided with reliable, efficient instruments and reagents, all backed up by a dedicated support team.

Stago’s knowledgeable technical specialists are able to resolve over 80 % of queries by telephone, as well as providing on-site visits if necessary. In addition, highly trained application specialists are available to offer advice regarding system installation and application troubleshooting, and also provide both on- and off-site customer training.

Nigel Seager, Technical Service Support Manager at Stago, said: “Simply having the right systems and reagents is not sufficient. We aim to use our knowledge and expertise to its full potential, generating total customer satisfaction by providing premium service and support to our clients.”