Atellica® Solution by Siemens Healthineers

"We've been using the Atellica's for about 3 1/2 years. Tech was here again all day to troubleshoot a couple of samples. He's been here every day for a week. It was down last month for 17 days because the Lytes wouldn't pass. The IM feeder has been replaced several times and the cuvettes still repeately jam. ETC... ETC... ETC! The machines are down as much as they are up. Tech support is usually great, we're almost on a first name basis, one asked me to be godfather to her child. Kidding, but that's how often we talk to them. Even worst is reagent supply issues. We have a half a dozen tests being sent out because they are on back order, some since early covid. They are HUGE!! Save plenty of space, also plan for the huge powersupply hanging out behind it. Software locks up constantly, It's usually in need of a main PC restart which is only a few minutes but some require a full reboot, about 45 minutes. The monitor is on a swing arm, add another 2+ feet to the width for it hanging out into the aisle. Then there is the high pitched whine. It's annoying as hell. The Vista's were great, this is a complete 180. Before the lab I was an aircraft electrician, auto mechanic and worked in HVAC. I've also done wood working on many large 230v machines. With that history I've worked with and on 100's of machines, the Atellica is the most unreliable I've ever seen. not exagerating."

"This machine is beautiful if you have the fortune it works which most of the time it is not. It breaks every week, and works perfectly for the next two-three days and then it is down for weeks. I would not recommend getting Atellicas if you want to keep your employees happy."

"They have excellent distributor application support , the machine give high accurate results, its full integrated between IM, CH"

"Atellica solution system is an user friendly instrument that come with middleware such as Atellica Data Manager and Atellica Process Manager help user safely released the patient's result, management on reagents used, planning for future workload and staffing. It allow user closely monitor their laboratory turn-around-time, the delta check for the results and the performances of Internal Quality Control. The service team from Siemens such as the Application team, the service engineer, the IT team and sales team always put their hand help to improve laboratory services. They will attended on our call with their professional skills and helping user solve the problems."

"Very difficult to obtain information about what the dilutions within the instrument are. Vendor does not provide information about the diluent, wash solutions, reagents formulation."

"It is very easy to use, and the result will be ready in 2 minutes."

"Very effective, high throughput, maintains TAT and highly automatic instrument."

"This is a fantastic and well thought of product but it is viable only in a high-volume laboratory. It is very user-friendly and helps to reduce the TAT considerably. My only issue is the limited pack sizes and should have pack sizes to cater to low volume parameters in the context of a stand-alone laboratory."

"Atellica Solutions has been in the laboratory for two years. It is a very robust system, user-friendly and gives reproducible results. It is also very fast. It is indispensable for our 24 hour-day workflow."