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Member since: 2017
Instrument is great, customer service not so much
Application Area: Clinical Chemistry Education
"The customer service from this company was horrendous. There were so many lies and back and forth. As nice as the instrument is, I would never work with this company again."
Member since: 2015
Organization: Tri Cities Laboratory
Benchtop analyzer - terrible performance
Application Area:Clinical Chemistry-Small Lab Setting
"Although the analyzer is touted to be easy to use, efficient, and a great value for the money the mechanical components have been wrought with issues. We struggle to get quality results consistently and this is not beneficial for a higher volume outpatient setting. We are consistently behind the necessary turnaround time requests from our providers. The instrument has short calibration windows so we are recalibrating constantly and this causes delays. Also, the instrument is supposed to have a quick time to result, but if multiple samples are onboard the TAT is greatly extended. Overall we are not impressed."
Member since: 2012
Organization: EUROFINS Biomnis
"We have owned this analyser since January 2010. We have used it with our home-made methods for biochemistry analysis of urine, serum and red blood cells. It is very robust because we launch about 100 samples a day. It is very easy to use and program."