Fernando Valle

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    "Waters' UPLC and LCMS systems with the Masslynx platform offer the most reliable and versatile systems in the world. In addition to their ruggedness, Waters as a company offers outstanding after the sale service. Engineers are well trained in all aspects of their instruments and are readily available to help. In my experience, first response takes no longer than 24 hrs and a solution is reached between 24 to 72 hrs. Their telephone support is remarkable, you no longer have to leave a message and someone has to get back to you to solve your issue. The person answering the call is the person who will help and solve your issue. They also have the capability to log into your computer system to fix any problems directly from Milford. I have experience with other vendors in the same area as we also have competitors LC/MS systems and compared side to side, Waters by far tops them all."

    Application area: Chemistry characterization

    13 November 2012
    • Ease of use5 out of 5
    • After sales service5 out of 5
    • Value for money5 out of 5

    5 out of 5

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