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Diana Pastrana

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    BD FACSCanto II
    "We purchased the Facs Canto II with High Through put attachment (HTS). The HTS broke down several times within the first year, they kept giving us refurbished HTSs that were just as bad as the first one. We wanted to purchase a spare HTS that we could swap ourselves because we were tired of losing experiments when it broke down. The company's response? Charge us $8,100 dollars every year for the privilege of having a subpar replacement in a service contract, in addition to our regularly overpriced service contract for the whole machine. Next time we are definitely not purchasing from BD, we are going to the competitors!"
    28 August 2012
    • Ease of use4 out of 5
    • After sales service1 out of 5
    • Value for money1 out of 5

    2 out of 5

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