Status:
ReviewerMember since: 2023
Organization: Roche
Great engineer. Solved our issue. Went above and beyond.
Application Area: Analytical Lab
"Kunal Kshirsagar was the FSE for two of our Water Systems at Roche, Santa Clara. I’m the Systems Support Engineer here and work in with my manager to schedule these PMs. Kunal reached out directly to me several times at the beginning of the month saying these are due. Due to some changes on our end, I didn’t ask Kunal until last week to come by. He even mentioned that he would be busy. Unfortunately, by the time I got back to Kunal he was already booked for 3 weeks. But I still reached out and luckily, he worked his schedule for us even though he didn’t have to. We had issues on our end and asked Kunal to come out last minute as this is a critical instrument for us that was due for a PM by OCT 31st. Kunal is a great engineer and was very professional and clear with us since I’ve met him. I appreciate how transparent he was with us and that’s what I appreciate as a scheduler. The majority of FSE’s that I’ve worked with lack communication and respect. Kunal is the exception. I can only hope to have the level of communication, professionalism, and empathy in other FSE’s that I deal with."
Status:
ReviewerMember since: 2022
Organization: Universiti Putra Malaysia
Great lab water purifier/deionizer
Application Area:Electrochemical biosensor development
"The water purifier/deionizer can deionized distilled water up to 20 megaohm.cm (commonly found deionizer in market only up to recommended level of 18.2 megaohm.cm). One control knob to start and stop the water flow, as well as controlling the water flowrate, also makes it convenience to be used in lab."
Status:
ReviewerMember since: 2023
Organization: Becton Dickinson
High quality and reliable service is provided.
Application Area:Analytical Chemistry
"High quality and reliable service is provided for our ELGA Purewater Classic Milli Q system."
Status:
ReviewerMember since: 2023
Organization: Frontage Labs
In our GLP environment it is essential
Application Area:HPLC
"Instrument is extremely easy to use and produces consistent 18.2mOHM water. Perfect for our applications."
Status:
ReviewerMember since: 2022
Organization: MPEDA QC LAB
Good service
Application Area:Analysis of antibiotic residues in tissue
"Prompt service, good response to queries. Easy utility of instrument."
Status:
ReviewerMember since: 2022
Organization: Charles River Labs
I will ask for him again
Application Area:To provide pure water
"The ELGA technician provided excellent service and was on time. He was knowledgeable and provided information about the equipment"
Status:
ReviewerMember since: 2022
Organization: Aktis Oncology
Great water purification system and easy to use
Application Area:Water purification
"Super easy to use. The recent PM work we had done was easy to schedule and the technician was on time and did a great job."
Status:
ReviewerMember since: 2021
Organization: SmartLabs
Lengthy repair lead times
Application Area:Water purification for shared biotech lab
"Our water purification system is used on a daily basis in our lab. We were disappointed with how long it took to schedule the repair when our conductivity sensors started malfunctioning. I would appreciate it if Velolia could provide remote support to allow us to conduct more of these minor repairs ourselves. We appreciate our technician's assistance but hope that Veolia will keep this in mind when designing future instruments."
Manufacturer's ResponseELGA is committed to high service standards and offers troubleshooting via phone (630) 343-5251 and technical assistance via email at elga.tech@veolia.com. We apologize for the inconvenience and appreciate your feedback as we continue to improve ourselves as part of our corporate mission.
Status:
Expert ReviewerMember since: 2016
Organization: NMIMS
I would recommend if one have the good option buy milipore.
Application Area:Produces deionized water
"At the start when we purchased, it was fascinating and nice. by the time we used it however, the quality of water decreased despite the AMC of the instrument."
Manufacturer's ResponseDear Mayank Shah, we are sorry to hear about your experience with the Purelab Classic and would like to highlight a few things. The Purelab Classic system combines high performance with economy to deliver 18.2MΩ-cm type I ultrapure water at a very cost-effective price. In order to deliver ultrapure water, we recommend that the system should be fed by pre-purified water ( reverse osmosis, filtered service deionization or distilled water) which we provide a list of feedwater requirements found at https://www.elgalabwater.com/products/purelab-classic. If you have any further questions please do not hesitate to contact us at info@elgalabwater.com
Low cost ultrapure water (type I)
PURELAB Classic water purification systems combine high performance with economy to deliver 18.2MΩ-cm water at a very cost-effective price. You can choose from four models in the range to meet your specific lifescience, analytical and general applications. Each system delivers up to 2 liters a minute.