Artel PCS^® Pipette Calibration System by Advanced Instruments

"This system took a bit to get used to but we love it in our lab! We run pipette calibrations for multiple sections and push through 200+ pipettes in 2 months. Anytime we had any issues, we were able to get quick responses. We receive updates as well to fix things. I would definitely recommend taking a peek at each part and seeing the information that is needed and have it ready to go before you start inputting your pipettes and areas. We love the access to the computer to make saving and printing the results so much easier especially where we have to file away information for 7 separate labs each with their own set of pipettes. Our ISO/CAP auditors who have needed to access the records love how the information is presented."

"Is easy to use, and we can assure the best quality with it. I am very satisfied with the product."

"When our tech in charge of pipette validations was hit by COVID, we quickly realized the value in doing our own pipette validations on the Artel system. We had to send out a batch of pipettes to another validation company at 3 times the cost and it took months for them to be returned."

"When our technician trained for performing calibrations was out on an extended pandemic leave, we were forced to do an emergency send out of validations to a commercial validation company. We quickly realized the benefits of having an Artel system in house. Their system allows for a much quicker and cost efficient means of validating pipettes!"

"The Artel PCS system is a great way for labs to verify pipettes. We verify on a quarterly basis in-house, and if verification fails then we send it out for repairs. Before this, our pipettes would be gone for 1-2 weeks for verification at a 3rd party company that provided the service. This way your pipettes will have much less down time. However, the time required and consumables cost must be considered before purchasing this item."

"Easy to use; easy to train new users; NIST traceable."

"Easy to use; easy to train others. Artel always sends updates promptly and they are VERY helpful in customer service."

"I have set up and trained fellow employees on how to use the PCS Pipette Calibration system over all of our laboratory departments and three hospitals. It is easy to use and understand how to use it in step by step instructions while calibrating and setting up pipettes for calibrations. I am able to transport the system with ease from each hospital. We did have some problems with the analyzer, but after trouble shooting with tech support, they had me send it back to the company to be checked out. Within days I had a a loaner instrument, a box to send back my instrument, and instructions on set up. In 2 weeks, I had a report on what they did to my instrument, all was well, and I had the materials to switch the instruments out again. The staff has been very helpful in reordering reagents and in any questions that we have had. So far, we have enjoyed using this instrument with our laboratory needs."

"The PCS is relatively user-friendly and provides a good methodology to perform in-house pipette calibrations. There's a bit of a learning curve to utilize the software effectively. I encountered a relatively serious bug in the scheduling portion of the software that was remedied by Artel in a software update. From a reagent standpoint, pipette calibrations under 200 uL can be performed economically, but multi-channel pipettes and pipettes with volume ranges greater than 200 uL (e.g. P1000s) are relatively expensive."

"Good system to use. Easy to use. Staff are now able to calibrate all pipettes for out 6 hospitals in a timely fashion."

"The Artel PCS is a great system for in-house pipette verification and calibrations. The cost of the system and software was very reasonable. But we did find out, since we use larger pipettes (some 1 mL. 5mL, and a 10mL), that the consumables will be a high cost. The supervisor who researched it failed to factor in consumable cost and ongoing costs. But we should have been informed. We were never told the cost of consumables. We were just told that they had a special and free consumables kits would be included."

"Technical Service has been very helpful and patient when I call. If they don't know the answer, they always get back to me sooner or later."

"I work with the pipette by installing the PCS software for the users."

"Very easy to use and very efficient. Great results every time."

"This pipette calibration instrument is very easy to use. Results it produces are precise and reproducible. I have been using it for over 20 years and have only had to call on service one time. They were so helpful and my parts arrived in 2 days. Great service!"

"This is a yery high quality system. Nice reports, easy to use, highly recommend"

"We use an Artel PCS system to calibrate our pipettes. We purchase all the reagents necessary to use. Have contacted Artel Technical support for questions in regard to using the Artel system an necessary trouble shooting suggestions. Happy with the service for purchase of the system that we are using and the products. Verification of pipettes using this system has saved us time and provided more accurate results compared to using balances for verification of pipettes in particular small volumes."

"We see great result when using the PCS system. This system is very user friendly."

"The training of new users is time consuming, the process isn't intuitive. The equipment is reliable."

"The product is easy to use and robust. We've used our instrument for years. Artel is very responsive to issues on the rare occasion they have arisen."

"Great tool, it enables tech's to check and verify their pipettes at the time of issue or question on its performance."

"Artel PCS is very easy to use. The results are consistent between different users. The software is user family and makes it easy to keep schedules and calibration plans organized. It has sped up the calibration process."

"I have been using Artel Pipette Calibration system for many years in the hospital setting. I find it very easy to understand and use. I would recommend Artel."

"We purchased a pipette calibration system from Artel after viewing it at a trade show. We incorporated the system into our Clinical Instrumentation Laboratory course at the University of Massachusetts Lowell. Our students enjoy running the system and viewing their calibration skills. It was such a good fit that we purchased a second system. Two company representatives came to campus to see how we had incorporated the system in our lab. We are able to hire a student during the summer that has taken the course to calibrate our pipettes! It is a great opportunity for them to learn/refine their pipetting skills!"

"Fabulous support from Artel from requesting a price quote to technical questions we had following initial use. Training went very well for our staff and company representatives are always pleased to help. Artel provided us with better support than any of the vendors our lab deals with which are many. The instrument performs flawlessly and the time to calibrate our large inventory of pipettes is now dramatically reduced. Our Serology Lab colleagues have asked us to train them on the PCS too. Please keep up the good work and don't allow the quality to slip as we have seen happen with other clinical lab products and instruments."

"Software version is out of date. Currently using Artel Pipette Tracker Pro v3.3 software. Software limitations and non-user friendly features makes simple changes such as changing the Method from Biannual Checks to Annual Checks difficult and not straight forward. Technical Support has been great to work with to walk us through how to make changes, but would like for the software to be more user-friendly so that even new users do not have to request assistance from Technical Support just to make simple changes."

"We use the PCS pipette cal system. It has always been super reliable and accurate, and we have never had a single issue in the 8 years I have worked with it. The kits containing the solutions for the PCS are customizable, so you don't have to buy solutions you don't need. We do performance checks on our pipettes on a daily basis. so we could not live without it! It makes our jobs so much easier too!"

"Great result. We couldn't perform in house calibration without this instrument"

"The ARTEL system is easy to use, quick for random checks of calibration in between six-month checks and is very reproducible."

"instrument works well; new software is not as easy to use for adding new pipets or making changes to existing pipets"

"The Artel PCS makes checking the pipetting proficiency of new hires quick and easy. It's also great for checking pipettes that may not be functioning properly."

"Equipment is easy to use and gives dependable results."

"We have had our Artel system for 14-15 years and may upgrade within the next year or two. Years ago I used to perform the acid/base titration and also the balance procedure to check the pipettes. When I learned about Artel, there was no question that our lab needed this. Over the years, the Artel team has always provided excellent service and is always willing to offer advice on how to be cost effective with our system. I was also fortunate to have visited the Artel facility in Maine and meet the great people that work there. I would highly recommend Artel to any laboratory."

"The PCS Pipette Calibrations system is easy to use. The Artel Calibration Standard set is customizable to your set of pipettes. Their service team works hard to match the kit to individual site needs. Capable of calibrating single and multichannel pipettes."

"Purchased our first Artel PCS Pipette Calibration System in 1995. Upgraded to PCS2 in 2004. In 2011 the Artel Pipette Tracker with Enhancement Hardware was purchased. Each upgrade has made pipette calibration easier. Especially appreciate the Pipette Tracker for printed reports and automatic calibration scheduling. Have had opportunities to work with company representatives and have been pleased with response times and professionalism. Overall, have been very satisfied with our purchases and the company. Would strongly recommend the PCS Pipette Calibration System and Artel Pipette Tracker."

"Easy to use. Very good customer service. Price of product and consumable seems reasonable."

"Very easy to use, require very little maintenance. Had the system for over 10 years with no issues. Recently sales rep was established for our region which is very appreciated to have support in person."

"This product is easy to use with clear instructions."