Thermo Scientific™ Dionex™ ICS-5000+ Reagent-Free HPIC™ System by Thermo Fisher Scientific

"I love the eluent generator. However there is not much more of the system that I can say I love. I have problems with reproducibility of the injections. Whenever a column or suppressor is changed it take over a week for the system to stabilize . If you are in a high output lab this is not the instrument for you. I'm sorry we made the purchase. "

"System is easy to use and reliable when you have learnt how it works and how Chromeleon application works. After purchasing, Thermo's Finland agent trained us, but we think the training wasn't of a high quality. We didn't learn enough. Also when problems in analysis Thermo's Finland agent cannot help adequately. Sometimes it is a long time before ordered products arrive, for example IC-eluent liquid took one month to arrive to target. At the same time system was down, and we just waited... (original eluent-buffer was fouled for some reason). Annual maintenance (once per year) is pricey compared to similar lab system device's maintenance. "

"A little disappointed. The software has glitches, and there's a problem with the ICW. Service and sales have been good trying to get it remedied, but there shouldn't be problems this large with an instrument that costs this amount of money."

"The best Ion Chromatography system available in the market with most intelligent software"

"The RFIC is the best. To fill only water for the system - it´s so easy for the other laboratory staff!"

"Even it is still not installed yet, I know this is a very powerful instrument for various ions analysis. We are excited to get it ready as soon as possible."

"Chromeleon's worklist feature would be much better on the 5000+ if you could use one worklist to build sequences for both instruments. This is especially helpful if the worklist is generated from a LIMS system automatically so I can balance load on both systems without manual intervention. Because it is XML based this should not be a very hard change to implement. The system itself works very well once it is dialled in for the application. I experienced a very tough period where the instrument would not deliver valid or reproducible results and repeated calls for assistance went unanswered 90% of the time. I finally found a Thermo paper on the AS-AP's performance and after implementing the findings I found the system came right into line with very good results and reproducibility. Overall, after the learning curve, it is a great system and does the jobs I need it to do well."

"We use this product for a variety of quality control analyses, utilizing both a conductivity detector and VWD detector. The sensitivity on both of these detectors are fantastic! We utilize a quaternary pump which works very well for both gradient and isocratic applications. This instrument has been very reliable overall, but the one instance we needed service we had someone in here to fix it the next day and we were back in action. Overall very satisfied with this purchase, it is a very powerful piece of equipment."

"Have been using ICS-5000 for more than 2 years. Very reliable and flexible for both development and routine testing. Two more systems already purchased this year"

"We use IC5000 with ICP_MS as a detector. We satisfied with this instrument. Detection limit is pretty low, it is quite simple and easy in maintenance. I could recommend this machine to other researchers. "

"It has been almost 1.5 years since I bought this, but it is still under installation phase. I was talked into buying multiple capabilities, which was not a good idea. So far, some of the analysis are impressive. Still have to do a lot tweaking and method development to achieve the accuracy and quality. One way to leave a good impression with customers is to advise them honestly on the product's capabilities and limits."

"The Dionex brand has a high reputation for being the best system in the industry. The quality of craftsmanship and reliability is top-notch. With the acquisition of Dionex by Thermo Fisher, the quality of service had severely declined, however. After purchasing this system, it took many months to have on-site service and support just to get the system to operate as expected. The expertise that Dionex was known for is practically non-existent. There are also no knowledgeable technicians that are able to provide assistance with older systems that are still operational. Although I still recommend this product, the service after the sale needs to be better. This lack has given rise to the smaller competitor in the ion chromatography industry, which is not necessarily as robust. I am hoping that Thermo is able to come out of this and get back to the glory days of Dionex."

"In my opinion HPIC system is a very good alternative for standard IC systems. HPIC needs much less sample, uses less eluent and creates less waste. It is possible to significantly decrease the analysis time thanks to high pressure system capability. Unfortunately HPIC system does not completely "mirror" standard IC method as some columns are still not developed for it. In my case these are metal traps which are essential for long lasting column and system life. Hope in near future HPIC will gain as well this capability."

"Great instrument for ionic species analysis, can perform both regular IC and HPIC with good reproducibility and high productivity."

"The Dionex ICS-5000 is very easy to use and very versatile. Our ICS-5000 is set-up to analyze for organic acids and anions in water, wort, & beer. It's a very reliable instrument and very easy to maintain! I'm so glad our department purchased this instrument!"

"This product is extremely critical for our final vaccine product potency evaluation. This equipment works great with a newly installed autosampler. Results are amazingly consistent. It is a very valuable addition to our QC. Thanks to Thermo in designing a user-friendly and reliable tool to vaccine manufacture community. "

"A very nice, robust HPLC with good technical features and good software."

"Excellent capillary IC system."