Remote Advisor by Agilent Technologies

With Remote Advisor, networked compatible instruments can provide health, status, service assist and report delivery information from common instrument output files (for example, log files) while bypassing confidential, scientific data. CrossLab Remote Advisor has the ability to dramatically increase laboratory productivity by optimizing instrument availability and uptime.

Features:

• Included with service contract plans spanning ten or more instruments.  Agilent provides most hardware and software, customer only pays for installation and familiarization
• Push-button e-mail help – provides quick assistance, keeping you out of the phone queue and focused on your science.
• Automated e-mail alerts and tests give you a heads-up on instrument maintenance
• Easy, web-accessible reports provide instrument troubleshooting, basic inventory stats and productivity (utilization) metrics
• Fully compatible with LBI (Laboratory Business Intelligence) – Agilent’s flagship asset management and business intelligence service.  Ideal for customers seeking custom data visualizations beyond the standard reports—delivered by professional asset management consultants.